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ryanrossl0ver's avatar
ryanrossl0ver
6 years ago
Solved

Restarting computer

Hi! I apologize I don’t know how to use the topic bar. Yet, anyways. I have had my sims on my computer ever since I had bought it, last year around July 4th. I have never had any problems with it (e...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @ryanrossl0ver  There are any number of reasons folders can disappear during an update, from malware to the OS changing a setting to move the contents of Documents to cloud storage.  And of course, if someone else uses the computer, they could have accidentally deleted your content.  Without knowing what kind of update happened, it's just speculation.

    A good place to start is by checking your cloud storage (OneDrive in Windows, iCloud in macOS) for a Sims 3 folder.  If you find one, you can disable cloud syncing and move your folder back to Documents\Electronic Arts on your machine.

    If this isn't the issue, it would be helpful to know what kind of update this is.  And did you happen to set up a new user account, or choose to restore your current one to some default?

    This is almost certainly about your computer, not Sims 3.  The game can fail to load or even display corrupt saves, but it won't delete its own user content folder or any folders inside it, and it certainly can't delete unrelated content you have elsewhere on your computer.

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@ryanrossl0ver  There are any number of reasons folders can disappear during an update, from malware to the OS changing a setting to move the contents of Documents to cloud storage.  And of course, if someone else uses the computer, they could have accidentally deleted your content.  Without knowing what kind of update happened, it's just speculation.

A good place to start is by checking your cloud storage (OneDrive in Windows, iCloud in macOS) for a Sims 3 folder.  If you find one, you can disable cloud syncing and move your folder back to Documents\Electronic Arts on your machine.

If this isn't the issue, it would be helpful to know what kind of update this is.  And did you happen to set up a new user account, or choose to restore your current one to some default?

This is almost certainly about your computer, not Sims 3.  The game can fail to load or even display corrupt saves, but it won't delete its own user content folder or any folders inside it, and it certainly can't delete unrelated content you have elsewhere on your computer.

ryanrossl0ver's avatar
ryanrossl0ver
6 years ago
@puzzlezaddict It just automatically sent me to a new user, even after I signed in. Deleted my background and my sims 3 saved files after the update and it does it EVERY time I shut down my computer down. I don’t understand, I’ll try to find the save files from my cloud.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @ryanrossl0ver  Sorry for the late reply.

    Are you saying that your computer created a new user account for you, or is even generating a new one each time you login?  That would be very strange.  But it would also explain your disappearing Sims files: the Documents folder, which contains the Sims 3 game folder, is specific to each Windows user.  So even if your saves were intact in your original user account, you wouldn't be able to see them unless you signed into that account.

    If you'd like to keep troubleshooting, let me know.  I understand how discouraging this would be, but there should be a way to fix it.

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