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633771cba91559fa's avatar
633771cba91559fa
Rising Newcomer
9 months ago

Roaring Heights payment issue, Aurora Skies won’t download & missing Store items

Hi EA Community,  I’m reaching out here because I have three major issues with The Sims 3 Store, and I have been unable to reach EA live chat support despite multiple attempts. A t this point, I fe...
pc
technical issues
the sims 3 store
worlds
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
9 months ago

Heya 633771cba91559fa 

If you're having issues with these purchased worlds, we'll need the live support team to review your account and billing details to see what's happened- here on the forums we don't have access to your account information to take a look.

Please submit a new help request here so the team can take a look with you and help you access your content. 

633771cba91559fa's avatar
633771cba91559fa
Rising Newcomer
9 months ago

Hi EA_Solaire

Thank you for your response. I have tried to submit a new help request, but I am unable to access the live chat. There doesn’t seem to be any chat button or option for me to click on. I have followed the steps as instructed, but I am stuck because I cannot reach support through chat.  

Is there any other way I can get help with this issue?  

Best regards  

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