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RinOkumura123's avatar
RinOkumura123
New Novice
29 days ago
Solved

Scammed by a supporter?

So, the other day i made an upload about an expansion pack (Into the future) that doesn't work. This has been a 2 year old long issue. I have since then followed all kinds of instructions from ea su...
missing content
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    18 days ago

    RinOkumura123​ Thanks, it sounds like the code you purchased was flagged and removed from your account- I'm afraid here on the forums we wouldn't have details on what happened as we can't access your account details or billing information. 

    You'd need to contact the retailer directly for more details on this purchase, and for a potential refund or replacement code. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
26 days ago

Hi RinOkumura123​ 

Had you purchased this pack directly through the EA app/Origin, or did you own this through Steam? 

  • RinOkumura123's avatar
    RinOkumura123
    New Novice
    26 days ago

    I bought it in a physical store years ago

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      18 days ago

      RinOkumura123​ Thanks, it sounds like the code you purchased was flagged and removed from your account- I'm afraid here on the forums we wouldn't have details on what happened as we can't access your account details or billing information. 

      You'd need to contact the retailer directly for more details on this purchase, and for a potential refund or replacement code. 

      • RinOkumura123's avatar
        RinOkumura123
        New Novice
        14 days ago

        I would if it was that easy, but that store shut down many years ago, there's no possibility to do that, no one in the supporter cares to give me any answers even 

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