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crinrict's avatar
crinrict
Hero+
14 years ago

Showtime & Patch 1.31/1.32/1.33 - Bug Thread

Update 03-21 Seems the download codes for the Katy Perry Collection for UK Origin got mixed-up. If your code does not work and you can't see the stuff in your purchase history, contact live chat ...
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snagonsnagon's avatar
snagonsnagon
14 years ago
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I tried again last night to play sims. The launcher starts to load, just a blue box, a message comes up says cannot connect to origin. If I go to the origin website and sign in, then try the launcher again it works and can get into the game. I found that I can get into the game by the launcher if I'm not on the internet, its works like it did before the patch. It is showing the correct id name. I had both ea and origin accounts before it was all lumped together, both had the same id name. Both the game and origin are updated to the current patch. I have no mods or cc in the game and I have windows 7. my cpu is intel core i7-2630qm, 2.0ghz. menory 12gb, nvidia gforce gtx 560. 3gb. Also most of the time now I have to use task master to get completely out of the game. Never had to do this before.

I haven't had a promblem before now. Thanks for your help.

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.82,958 PostsLatest Activity: 3 hours ago
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Issues","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"linear"},"topicsCount":82958,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-03-13T05:44:07.621Z"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:8":{"__typename":"Rank","id":"rank:8","position":16,"name":"Hero+","color":"ED8B00","icon":null,"rankStyle":"FILLED"},"User:user:21971":{"__typename":"User","id":"user:21971","uid":21971,"login":"crinrict","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS0yMTk3MS1ZeGhBaEw?image-coordinates=0%2C0%2C80%2C80"},"rank":{"__ref":"Rank:rank:8"},"email":"","messagesCount":153037,"biography":null,"topicsCount":443,"kudosReceivedCount":47706,"kudosGivenCount":7658,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2009-06-21T16:39:43.000+01:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":10877},"ForumTopicMessage:message:880570":{"__typename":"ForumTopicMessage","uid":880570,"subject":"Showtime & Patch 1.31/1.32/1.33 - Bug Thread","id":"message:880570","revisionNum":1,"repliesCount":950,"author":{"__ref":"User:user:21971"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:880570"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:880570"},"body@stripHtml({\"truncateLength\":200})":"Update 03-21 Seems the download codes for the Katy Perry Collection for UK Origin got mixed-up. If your code does not work and you can't see the stuff in your purchase history, contact live chat ...","body@stringLength":"16168","rawBody":"Update 03-21

Seems the download codes for the Katy Perry Collection for UK Origin got mixed-up. If your code does not work and you can't see the stuff in your purchase history, contact live chat

Thank you to calmorezoo for that info

http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif

Update 03-15:

Infos on the Patches

Patch 1.3x – What’s the issue ?

Game Help:Issues with 1.3x Superpatcher

http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif

Please keep all discussion regarding the leaked content to this thread: New Patch - Game Update for 1.32

I'm reading that thread and will provide info as I get it. If you encounter errors with Patch 1.32 you are welcome to post here I just don't want the whole slider/skin tone/spoiler discussion in here.

http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif

A few links about the new stuff

- SimsVIP Showtime Game Guide

- How to redeem your Codes
- List of Achievements available
- The New MyPage
- Social Features in Game
- Showtime Simport Rewards

Links to all manual patches can be found here:

Game Help:TS3 Patching:Patch Download/Current


http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif

Before updating your game and/or installing the new EP, please make sure to follow these steps:

Showtime, a patch and my page
TUTORIAL: What to do before patching
FAQ: How do I uninstall a Mod/Hack ?

Ask here, if anything is unclear. It will help you avoid most patching problems.

http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif

Please post any issues with your page here: The offical sims 3 crashing thread. This one is about GAMEPLAY bugs

I do not have a solution for uninstalling Store content other than reinstalling all of them. If you have the issue, please post in the technical or Store technical section of this forum.

Please remove your mods before posting. Even if they say they are updated. You can only be sure something is a EA bug if you play a vanilla game.

There is no need for reading this whole thread but please check my posts on this first page if your issue has been reported and only post if you have extra info to add.

Remember that the patch will make your game 'EP' ready. Most of the bugs (unless they are specific to functionality of the EP) and fixes will also apply if you only have the patch and NOT the EP.

http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif


Rules

Please post the info asked in the second post and I'd appreciate it if you follow the rules


1. Please DO NOT VENT in this thread. If you are not happy with the game, post in another thread that most likely will pop up or start your own. I will need to read through all posts and venting will make me skip your post. Make your statement as calm and informative as possible.
2. Don't post things like: It doesn't work or I got an error message. I don't know how to help you with that. Describe as accurate as possible what you tried and what your problem is. Post any error messages you receive as you seem them (screen-shots are great)
3. Make sure that you have removed ALL your custom content, especially mods for they are most likely not compatible anymore. This also applies if you are only getting the patch. Check with the creators before putting them back.
4. You can also post your bugs/problems if you have not but the expansion but updated to the newest patch.
5. Please do not post any technical issues like crashes, graphic card problems or incompatibility messages. They go in the technical section of this forum and there are people there that can better help you than me.
6. Please read the compiled lists to see if anyone has posted before and if there's a solution to your problem. I will try to keep links so you can go to the post of the person for extra info but that might prove difficult if lots of people have the problem. If you have extra info to add, please do so. Also let me know if you feel that I have misinterpreted your post.
7. Also consult my blog at Crinrict's Sims 3 Help Blog to see if you are running into an old problem that already has a solution
8. You may also post any fixed bugs or solutions you might find.
9. Please do not link to another post if you have already posted somewhere else. Copy/Paste your post and add the link as extra info. This forum will probably be a pain to navigate again and if I don't have to go consult other threads to what might be your problem, that's a huge relieve.
10. Keep in mind that I'm in a different time zone than most of you guys. Be patient, I will try to answer anyone (except venting posts).
11. If you are replying to a question of mine, please quote your problem/my question or recap in short. It will help me tremendously if I don't have to go back to see what your problem was and I can't keep them all in mind.
12. Check your game if you have any old cc-framework leftovers and remove.
13. Please don't post: I don't have the time to read all this. I find that rather insulting because it tells me, you didn't even bother to read the first post. I'm taking MY time to help you guys out and I'm not compensated by EA for this so the least you can do is read the first few posts before making your statement.
14. Please do not edit your post to add extra info to it unless no one else has answered you. I'm not going back in reading the thread, so I might miss extra info. Simply make a new post and restate your issue.
15. A word regarding SimPort: I did order my copy of Showtime but I won't have time or try out anything before April. Also, I'm not even sure if I will try Simport or not. If I do, it will be with one or two selected people, so don't bother to send me any requests.
16. Please also excuse if my answers are short and to the point. I usually have to cover a lot of ground and I can't be elaborate about everything. It's not meant in a rude way at all. I appreciate everyone that is taking part in this.
17. If you opened a thread on a certain issue you want linked, post the link in this thread and I will add it. Make sure there aren't any threads there yet.
18. If you feel that I'm not treating everyone in the same way, you're probably right. There are people that have been reporting since my first bug thread and others that are modders/creators themselves. I feel that I know when a bug report of those people is legit and when not, so I'll be quicker to add those compared to people I don't know at all.
19. Please use proper english and no text language. Also try to use punctuation where applicable and don't put everything in one paragraph. Those are very hard for me to read. I'm German speaking, so that would help me a great deal to understand what you are saying.

http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif

Important Links

- SimsVIP Showtime Game Guide

- How to redeem your Codes
- List of Achievements available
- The New MyPage
- Social Features in Game
- Showtime Simport Rewards *Pictures*


- Pets Bug Thread
- Generations Bug Thread - Please see compiled list on first page before posting
- Late Night Bugs - Compiled List in first two posts
- TS3 + EPs & SPs - Known Glitches & Causes
- FAQ: Bugs & Patches
- Generations-Patch & existing Mods/Hacks
- FAQ: What files should I backup ?
- Twallan's Mods
- Finding Devices and Updating Drivers

Origin

Make sure your Origin is up-to-date (if you are using it). If your Origin is not at that version and you are not prompted an update, you will need to uninstall and get the newest version here: http://www.origin.com/us/about

Crashing Issues

Crashing issues are mainly technical and belong in the technical forum. carlymichelle has made a thread here: The offical sims 3 pets crashing thread. Please post in that thread if you have any crashing issues.

Here's some things you can try: ERROR: Game Crashes (CTD)

DEP Information

If you are experiencing crashes after load screen or after a few minutes of game play, it's most likely a DEP problem. The game has now a new .exe file in your base game folder. Make sure to add the following new files to your DEP:

TS3W.EXE in your base game\\bin folder.


MAC Users


Things to try

- FAQ: Delete your Cache Files
- Move your family out and back in.
- Reset the sim ?
- TUTORIAL: Resetting the game to factory settings without Reinstalling --> Make sure to save those: SimPort Progress and Achievements
- TUTORIAL: - How to reinstall the game
- FAQ: How do I restore a backup file ?
- Move your Sims to a new town. Save them to the bin for that. Use Twallan's Porter if you don't want to loose the relationships.

A word on Mods/Hacks
It's ok to use them, I do too (I even recommend some of them), but please please, educate yourself about them. Don't just pop something in. There are many mods that conflict with each other and there are many mods that will be outdated with every patch (that's how it works).

Some of the mods need to be uninstalled in a special way but it will always tell you in the mod description if that is the case. So PLEASE read them and DO what it says.

Instructions how to install a mod can be found here: FAQ: How do I install Custom Content/ Mods ?
Instructions how to uninstall a mod can be found here: FAQ: How do I uninstall a Mod/Hack ?

Abbreviations used
MC = MasterController: Mod by Twallan
SP = StoryProgression Mod: Mod by Twallan
CC = Custom Content: cloth, objects, hair, etc from third-parties you add to your game.
DEP = Data Execution Prevention: Windows security feature.
AP = Apaloosa Plains, Pets Neighborhood
MTS = ModTheSims: CC Site
TSR = TheSimsResource: A CC Site","kudosSumWeight":1,"postTime":"2012-02-26T14:29:18.000Z","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:bug","text":"bug","time":"1970-01-01T08:58:57.645+01:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":7,"currentRevision":{"__ref":"Revision:revision:880570_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":74394},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Update 03-21

Seems the download codes for the Katy Perry Collection for UK Origin got mixed-up. If your code does not work and you can't see the stuff in your purchase history, contact live chat

Thank you to calmorezoo for that info

http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif

Update 03-15:

Infos on the Patches

Patch 1.3x – What’s the issue ?

Game Help:Issues with 1.3x Superpatcher

http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif

Please keep all discussion regarding the leaked content to this thread: New Patch - Game Update for 1.32

I'm reading that thread and will provide info as I get it. If you encounter errors with Patch 1.32 you are welcome to post here I just don't want the whole slider/skin tone/spoiler discussion in here.

http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif

A few links about the new stuff

- SimsVIP Showtime Game Guide

- How to redeem your Codes
- List of Achievements available
- The New MyPage
- Social Features in Game
- Showtime Simport Rewards

Links to all manual patches can be found here:

Game Help:TS3 Patching:Patch Download/Current


http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif

Before updating your game and/or installing the new EP, please make sure to follow these steps:

Showtime, a patch and my page
TUTORIAL: What to do before patching
FAQ: How do I uninstall a Mod/Hack ?

Ask here, if anything is unclear. It will help you avoid most patching problems.

http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif

Please post any issues with your page here: The offical sims 3 crashing thread. This one is about GAMEPLAY bugs

I do not have a solution for uninstalling Store content other than reinstalling all of them. If you have the issue, please post in the technical or Store technical section of this forum.

Please remove your mods before posting. Even if they say they are updated. You can only be sure something is a EA bug if you play a vanilla game.

There is no need for reading this whole thread but please check my posts on this first page if your issue has been reported and only post if you have extra info to add.

Remember that the patch will make your game 'EP' ready. Most of the bugs (unless they are specific to functionality of the EP) and fixes will also apply if you only have the patch and NOT the EP.

http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif


Rules

Please post the info asked in the second post and I'd appreciate it if you follow the rules


1. Please DO NOT VENT in this thread. If you are not happy with the game, post in another thread that most likely will pop up or start your own. I will need to read through all posts and venting will make me skip your post. Make your statement as calm and informative as possible.
2. Don't post things like: It doesn't work or I got an error message. I don't know how to help you with that. Describe as accurate as possible what you tried and what your problem is. Post any error messages you receive as you seem them (screen-shots are great)
3. Make sure that you have removed ALL your custom content, especially mods for they are most likely not compatible anymore. This also applies if you are only getting the patch. Check with the creators before putting them back.
4. You can also post your bugs/problems if you have not but the expansion but updated to the newest patch.
5. Please do not post any technical issues like crashes, graphic card problems or incompatibility messages. They go in the technical section of this forum and there are people there that can better help you than me.
6. Please read the compiled lists to see if anyone has posted before and if there's a solution to your problem. I will try to keep links so you can go to the post of the person for extra info but that might prove difficult if lots of people have the problem. If you have extra info to add, please do so. Also let me know if you feel that I have misinterpreted your post.
7. Also consult my blog at Crinrict's Sims 3 Help Blog to see if you are running into an old problem that already has a solution
8. You may also post any fixed bugs or solutions you might find.
9. Please do not link to another post if you have already posted somewhere else. Copy/Paste your post and add the link as extra info. This forum will probably be a pain to navigate again and if I don't have to go consult other threads to what might be your problem, that's a huge relieve.
10. Keep in mind that I'm in a different time zone than most of you guys. Be patient, I will try to answer anyone (except venting posts).
11. If you are replying to a question of mine, please quote your problem/my question or recap in short. It will help me tremendously if I don't have to go back to see what your problem was and I can't keep them all in mind.
12. Check your game if you have any old cc-framework leftovers and remove.
13. Please don't post: I don't have the time to read all this. I find that rather insulting because it tells me, you didn't even bother to read the first post. I'm taking MY time to help you guys out and I'm not compensated by EA for this so the least you can do is read the first few posts before making your statement.
14. Please do not edit your post to add extra info to it unless no one else has answered you. I'm not going back in reading the thread, so I might miss extra info. Simply make a new post and restate your issue.
15. A word regarding SimPort: I did order my copy of Showtime but I won't have time or try out anything before April. Also, I'm not even sure if I will try Simport or not. If I do, it will be with one or two selected people, so don't bother to send me any requests.
16. Please also excuse if my answers are short and to the point. I usually have to cover a lot of ground and I can't be elaborate about everything. It's not meant in a rude way at all. I appreciate everyone that is taking part in this.
17. If you opened a thread on a certain issue you want linked, post the link in this thread and I will add it. Make sure there aren't any threads there yet.
18. If you feel that I'm not treating everyone in the same way, you're probably right. There are people that have been reporting since my first bug thread and others that are modders/creators themselves. I feel that I know when a bug report of those people is legit and when not, so I'll be quicker to add those compared to people I don't know at all.
19. Please use proper english and no text language. Also try to use punctuation where applicable and don't put everything in one paragraph. Those are very hard for me to read. I'm German speaking, so that would help me a great deal to understand what you are saying.

http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif

Important Links

- SimsVIP Showtime Game Guide

- How to redeem your Codes
- List of Achievements available
- The New MyPage
- Social Features in Game
- Showtime Simport Rewards *Pictures*


- Pets Bug Thread
- Generations Bug Thread - Please see compiled list on first page before posting
- Late Night Bugs - Compiled List in first two posts
- TS3 + EPs & SPs - Known Glitches & Causes
- FAQ: Bugs & Patches
- Generations-Patch & existing Mods/Hacks
- FAQ: What files should I backup ?
- Twallan's Mods
- Finding Devices and Updating Drivers

Origin

Make sure your Origin is up-to-date (if you are using it). If your Origin is not at that version and you are not prompted an update, you will need to uninstall and get the newest version here: http://www.origin.com/us/about

Crashing Issues

Crashing issues are mainly technical and belong in the technical forum. carlymichelle has made a thread here: The offical sims 3 pets crashing thread. Please post in that thread if you have any crashing issues.

Here's some things you can try: ERROR: Game Crashes (CTD)

DEP Information

If you are experiencing crashes after load screen or after a few minutes of game play, it's most likely a DEP problem. The game has now a new .exe file in your base game folder. Make sure to add the following new files to your DEP:

TS3W.EXE in your base game\\bin folder.


MAC Users


Things to try

- FAQ: Delete your Cache Files
- Move your family out and back in.
- Reset the sim ?
- TUTORIAL: Resetting the game to factory settings without Reinstalling --> Make sure to save those: SimPort Progress and Achievements
- TUTORIAL: - How to reinstall the game
- FAQ: How do I restore a backup file ?
- Move your Sims to a new town. Save them to the bin for that. Use Twallan's Porter if you don't want to loose the relationships.

A word on Mods/Hacks
It's ok to use them, I do too (I even recommend some of them), but please please, educate yourself about them. Don't just pop something in. There are many mods that conflict with each other and there are many mods that will be outdated with every patch (that's how it works).

Some of the mods need to be uninstalled in a special way but it will always tell you in the mod description if that is the case. So PLEASE read them and DO what it says.

Instructions how to install a mod can be found here: FAQ: How do I install Custom Content/ Mods ?
Instructions how to uninstall a mod can be found here: FAQ: How do I uninstall a Mod/Hack ?

Abbreviations used
MC = MasterController: Mod by Twallan
SP = StoryProgression Mod: Mod by Twallan
CC = Custom Content: cloth, objects, hair, etc from third-parties you add to your game.
DEP = Data Execution Prevention: Windows security feature.
AP = Apaloosa Plains, Pets Neighborhood
MTS = ModTheSims: CC Site
TSR = TheSimsResource: A CC Site"},"Conversation:conversation:880570":{"__typename":"Conversation","id":"conversation:880570","solved":false,"topic":{"__ref":"ForumTopicMessage:message:880570"},"lastPostingActivityTime":"2016-12-09T18:25:17.000Z","lastPostTime":"2016-12-09T18:25:17.000Z","unreadReplyCount":950,"isSubscribed":false},"ModerationData:moderation_data:880570":{"__typename":"ModerationData","id":"moderation_data:880570","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:880570_1":{"__typename":"Revision","id":"revision:880570_1","lastEditTime":"2012-02-26T14:29:18.000Z"},"ForumReplyMessage:message:880726":{"__typename":"ForumReplyMessage","id":"message:880726","conversation":{"__ref":"Conversation:conversation:880570"},"author":{"__ref":"User:user:40213"},"revisionNum":1,"uid":880726,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"subject":"Re: Showtime & Patch 1.31/1.32/1.33 - Bug Thread","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:880726"},"parent":{"__ref":"ForumTopicMessage:message:880570"},"body":"I tried again last night to play sims. The launcher starts to load, just a blue box, a message comes up says cannot connect to origin. If I go to the origin website and sign in, then try the launcher again it works and can get into the game. I found that I can get into the game by the launcher if I'm not on the internet, its works like it did before the patch. It is showing the correct id name. I had both ea and origin accounts before it was all lumped together, both had the same id name. Both the game and origin are updated to the current patch. I have no mods or cc in the game and I have windows 7. my cpu is intel core i7-2630qm, 2.0ghz. menory 12gb, nvidia gforce gtx 560. 3gb. Also most of the time now I have to use task master to get completely out of the game. Never had to do this before.

I haven't had a promblem before now. Thanks for your help.","body@stringLength":"874","rawBody":"I tried again last night to play sims. The launcher starts to load, just a blue box, a message comes up says cannot connect to origin. If I go to the origin website and sign in, then try the launcher again it works and can get into the game. I found that I can get into the game by the launcher if I'm not on the internet, its works like it did before the patch. It is showing the correct id name. I had both ea and origin accounts before it was all lumped together, both had the same id name. Both the game and origin are updated to the current patch. I have no mods or cc in the game and I have windows 7. my cpu is intel core i7-2630qm, 2.0ghz. menory 12gb, nvidia gforce gtx 560. 3gb. Also most of the time now I have to use task master to get completely out of the game. Never had to do this before.

I haven't had a promblem before now. Thanks for your 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