Sim3 Starter Pack Issue From humble bundle No 20 Digit serial key

Right, I'm not exactly sure what everybody else did but this is what I did and I've still not got my key. Tried to redeem using Origin App, No Luck! So I redeemed using the origin website (not thesims3.com) that worked and my games were showing in my origin library (but I didn't see a 20 digit key on the redemption screen!). I download The Sims 3 (Base Game) and the exspansions with no hitches, but when it comes to installing them its asking for the 20 digit serial code which I don't have! I dont know if EA's statment that they released relates to me or not? Will I be e-mailed a serial code or will it just magically appear in origin or will I not get one at all and it just be a waste of money?

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@Fuzzi99 wrote:

TL.DR:

You are avoiding the questions that need answered for everyone who purchased the bundle in the first few hours

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Quoting myself:

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@eaursula wrote:

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@Fuzzi99 wrote:

What about those of us who have redeemed the code on thesims3.com and don't have the game show up in origin at all?

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Try to redeem the code again through the Origin client. If you get a "Code already used" error message it should be on your account and will show up there eventually.

Our tech team is already working to fix these issues.

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@Fuzzi99 wrote:

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@eaursula wrote:

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@robbienewton1 wrote:

Eaursula - I redeemed it last night as that is what I thought needed to be done, will I be able to get it on Origin at all? Just to clarify?

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Everyone who only has a 16-digits code showing up in the Origin client will get a 20-digits code eventually. But as I said, that may take some time. Usually the tech team implements a search & replace routine, which means that we will search for all Sims 3 base games that have only 16-digits codes and automatically replace them with 20-digits codes.

It takes time to develop and implement that feature on our end. After that it will take a good amount of time for the search routine to run through the accounts. There are a loooooot of people who have bought the Humble Bundle after all. 😕mileywink:

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You have still not answered the question you quoted, robbienewton1 asked if the game will show up in origin to download, the answer you have given is that if the game is already showing up in origin the cd key needed to install the game will be updated to a 20-digit one.

We want to know if we have already redeemed the 16-digit code from HB on thesims3.com will get the game in our origin library.

TL.DR:

You are avoiding the questions that need answered for everyone who purchased the bundle in the first few hours

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All you will get is an inane copy and paste response with a link to her sticky thread. You will have more luck getting through the illiterate script reading monkeys on their support chat than this imbecile.

Thanks for that. We are trying to do our best here. And the last time I checked, I was a human being and not a monkey (though I like monkeys, they are awesome!).

There were many humble bundles earlier, mainly for steam. I've never had such problems as now with your products. SHAME, SHAME, SHAME, EA!

why does everyone likes monkeys except me? o.O