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NitroIndigo's avatar
NitroIndigo
Seasoned Rookie
2 years ago
Solved

SimPoints weren't added to my account after purchase

I have The Sims 3 installed through Steam, but I also have it registered on the EA App. I've bought and installed DLC on the EA App before without issue. I just purchased 2,040 SimPoints, but they're...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi @NitroIndigo 

    If these SimPoints haven't come through for you, you'll need to reach out to the live support team so they can review your billing details and see what's going on- here on AHQ, we don't have access to your account information to take a look.

    Please reach out to live support so they can review this purchase further with you from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @NitroIndigo 

If these SimPoints haven't come through for you, you'll need to reach out to the live support team so they can review your billing details and see what's going on- here on AHQ, we don't have access to your account information to take a look.

Please reach out to live support so they can review this purchase further with you from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

  • NitroIndigo's avatar
    NitroIndigo
    Seasoned Rookie
    2 years ago

    Turns out there was just a delay.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @NitroIndigo 

      Glad to hear this purchase is appearing for you now, thanks for the update!

      If you run into any other issues, don't hesitate to reach out again 🙂 

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