I have the problem with SimPoints. I did not recieve them, so I had a chat with support.
( 39m 27s ) Kuldeep: Our in game team is however collecting data from the community forums and are examining solutions if they determine enough customers have the problem and the problem is technically addressable with a patch, or if a work around is possible. As of now for you I’ve made detailed case notes of this report and forwarded to concerned department who will further investigate the matter and our team will add the sims points on your account.
After few hours from the chat, I see my case marked as "No fix aviliable", But the person said otherwise.
I'm confused.
@TootieCzThe second customer support I've talked to also said that she would relay my concerns to the studio, but then saw that she closed my case with "No fix". I was expecting that they would at least leave the case open so that the studio could contact me with my issues somehow, but it seems like the case just got ignored because there was no fix. Moreover, I talked with 4 different customer supports through live chat, and all of them gave different solutions and responses. It's like they didn't know what they were doing or that they didn't have a protocol for such cases or something, except for the last customer support who at least tried to be honest that they can't do anything about it. The responses were all over the place and even making me do unnecessary troubleshoots. ☹️
I hate to burst your bubble but based on their replies to me, it seems like our issues won't be dealt with ever.
