Forum Discussion

Nafretili's avatar
Nafretili
8 years ago

Sims 3 - Missing Sim Panel Error

Hello everyone and thank you for viewing!

Well, this error takes the wind out of my sail every single time I make a save! Sooner or later, it'll get me.

I make my family, happily play for a couple of days, then one day when I load the Sims 3 up I find my save has corrupted or something.

The issue is: The portrait panel vanishes completely, moodlets are gone and I cannot expand the panel to see Sim information. All I have is a Plumbob to show my most recently selected Sim. (See images) 

I've tried a few fixes I found online, but the only one that seems to work is to place a new copy of the household from the clipboard, however my two active Sims both have parents, siblings and grandparents all over town, and placing a new copy breaks those family ties. 

I'm out of ideas for fixing it, short of reinstalling the game and running a back-up copy of the game, there's nothing I've found that works. Reinstalling is extremely tedious every time this happens. I'm looking for a way of preventing it.

I've also tried the two-save method (see images). I save the game under one name, wait a few minutes then save it under the a different names. Each time I save the game I alternate between the two save names, in my case 'Moon' and 'Star'. 

Expansions

Into the Future

Island Paradise

University Life

Seasons

Supernatural

Showtime

Pets

Generations

Late Night

Ambitions

World Adventures

Movie Stuff

Master Suite Stuff

Town Life Stuff

Fast Lane Stuff

Design & High Tech Stuff

DLC

The only downloadable content I have installed is from the official Sims 3 store, (the worlds and a couple of item packs).

Ideas please?

If you have a solution to fix, or even better, prevent this problem, I would greatly appreciate it. 

Thank you very much.

pc
technical issues

5 Replies

  • Nafretili's avatar
    Nafretili
    8 years ago

    Thank you for offering to help, Roberta.

    I'm on PC; dxdiag is below:

    ------------------
    System Information
    ------------------
    Time of this report: 4/13/2018, 16:41:33
    Machine name: MERLIN
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.180330-1600)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: BIOS Date: 05/25/16 14:57:40 Ver: 17.01
    Processor: AMD A8-7670K Radeon R7, 10 Compute Cores 4C+6G (4 CPUs), ~3.6GHz
    Memory: 16384MB RAM
    Available OS Memory: 16324MB RAM
    Page File: 5742MB used, 26905MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: AMD Radeon (TM) R9 380 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6939)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_6939&SUBSYS_20151462&REV_F1
    Display Memory: 4095 MB
    Dedicated Memory: 2021 MB
    Shared Memory: 2074 MB
    Current Mode: 1920 x 1080 (32 bit) (59Hz)
    Monitor Name: Acer KA240HQ
    Monitor Model: Acer KA240HQ
    Monitor Id: ACR0468
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 23.20.15033.5003 (English)
    Driver Version: 23.20.15033.5003
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 3/22/2018 23:50:46, 1972096 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71EE2-2A79-11CF-5964-AC3A4AC2DA35}
    Vendor ID: 0x1002
    Device ID: 0x6939
    SubSys ID: 0x20151462
    Revision ID: 0x00F1
    Driver Strong Name: oem35.inf:ATI.Mfg.NTamd64.6.1.1:ati2mtag_Tonga:23.20.15033.5003😛ci\ven_1002&dev_6939&rev_f1
    Rank Of Driver: 00E62000
    Video Accel:
    Deinterlace Caps: n/a
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Card name: AMD Radeon (TM) R9 380 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6939)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_6939&SUBSYS_20151462&REV_F1
    Display Memory: 4095 MB
    Dedicated Memory: 2021 MB
    Shared Memory: 2074 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Acer KA240HQ
    Monitor Model: Acer KA240HQ
    Monitor Id: ACR0468
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HD15
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 23.20.15033.5003 (English)
    Driver Version: 23.20.15033.5003
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 3/22/2018 23:50:46, 1972096 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71EE2-2A79-11CF-5964-AC3A4AC2DA35}
    Vendor ID: 0x1002
    Device ID: 0x6939
    SubSys ID: 0x20151462
    Revision ID: 0x00F1
    Driver Strong Name: oem35.inf:ATI.Mfg.NTamd64.6.1.1:ati2mtag_Tonga:23.20.15033.5003😛ci\ven_1002&dev_6939&rev_f1
    Rank Of Driver: 00E62000
    Video Accel:
    Deinterlace Caps: n/a
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7982 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/9/2016 11:49:02, 5437960 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: 4 - Acer KA240HQ (AMD High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1007
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: AtihdW76.sys
    Driver Version: 7.12.0000.7727 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 9/2/2017 00:15:08, 96256 bytes
    Other Files:
    Driver Provider: Advanced Micro Devices
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7982 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/9/2016 11:49:02, 5437960 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: USB OPTICAL MOUSE
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x18F8, 0x0F97
    FF Driver: n/a

    Device Name: USB OPTICAL MOUSE
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x18F8, 0x0F97
    FF Driver: n/a

    Device Name: USB OPTICAL MOUSE
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x18F8, 0x0F97
    FF Driver: n/a

    Device Name: USB KEYBOARD
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x258A, 0x1F11
    FF Driver: n/a

    Device Name: USB KEYBOARD
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x258A, 0x1F11
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x1022, 0x7807
    | Matching Device ID: usb\root_hub
    | Service: usbhub

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x18F8, 0x0F97
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x258A, 0x1F11
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x258A, 0x1F11
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x18F8, 0x0F97
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 791.0 GB
    Total Space: 953.8 GB
    File System: NTFS
    Model: WDC WD10 EZEX-08WN4A0 SATA Disk Device

    Drive: D:
    Free Space: 383.6 GB
    Total Space: 953.8 GB
    File System: NTFS
    Model: ST1000DM 003-1SB10C SATA Disk Device

    Drive: E:
    Model: ATAPI iHAS324 F SATA CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    --------------
    System Devices
    --------------
    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_85761043&REV_01\3&11583659&0&A2
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_43A1&SUBSYS_00001022&REV_00\3&11583659&0&A9
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_141E&SUBSYS_00000000&REV_00\3&11583659&0&C4
    Driver: n/a

    Name: AMD SMBus
    Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_866A1043&REV_16\3&11583659&0&A0
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_43A0&SUBSYS_00001022&REV_00\3&11583659&0&A8
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_141D&SUBSYS_00000000&REV_00\3&11583659&0&C3
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_866A1043&REV_11\3&11583659&0&9A
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_1425&SUBSYS_85CB1043&REV_00\3&11583659&0&11
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_141C&SUBSYS_00000000&REV_00\3&11583659&0&C2
    Driver: n/a

    Name: ASMedia XHCI 1.0 Controller
    Device ID: PCI\VEN_1B21&DEV_1142&SUBSYS_85BF1043&REV_00\4&32D88900&0&00A9
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_866A1043&REV_11\3&11583659&0&92
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1424&SUBSYS_00000000&REV_00\3&11583659&0&20
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_141B&SUBSYS_00000000&REV_00\3&11583659&0&C1
    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_859E1043&REV_11\4&29478102&0&00AA
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_866A1043&REV_11\3&11583659&0&98
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1424&SUBSYS_00000000&REV_00\3&11583659&0&18
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_141A&SUBSYS_00000000&REV_00\3&11583659&0&C0
    Driver: n/a

    Name: AMD USB 3.0 Host Controller
    Device ID: PCI\VEN_1022&DEV_7814&SUBSYS_866A1043&REV_09\3&11583659&0&80
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_866A1043&REV_11\3&11583659&0&90
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1424&SUBSYS_00000000&REV_00\3&11583659&0&10
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_AAD8&SUBSYS_AAD81462&REV_00\4&27FDE604&0&0111
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&11583659&0&A4
    Driver: n/a

    Name: AMD SATA Controller
    Device ID: PCI\VEN_1022&DEV_7801&SUBSYS_866A1043&REV_40\3&11583659&0&88
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1422&SUBSYS_85CB1043&REV_00\3&11583659&0&00
    Driver: n/a

    Name: AMD Radeon (TM) R9 380 Series
    Device ID: PCI\VEN_1002&DEV_6939&SUBSYS_20151462&REV_F1\4&27FDE604&0&0011
    Driver: n/a

    Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_866A1043&REV_11\3&11583659&0&A3
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_43A2&SUBSYS_00001022&REV_00\3&11583659&0&AA
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_141F&SUBSYS_00000000&REV_00\3&11583659&0&C5
    Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
    MS ATC Screen Decoder 1,0x00600800,1,1,scdec.dll,15.00.4703.1000
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3528.0331
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.23709
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.23709
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.23709
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.23709
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
    ZJSoft Matroska Splitter,0x00200000,1,1,MatroskaSplitter.ax,1.00.0002.0006
    ZJSoft Matroska Source,0x00200000,0,0,MatroskaSplitter.ax,1.00.0002.0006
    ZJSoft MPEG/AC3/DTS/LPCM Audio Decoder,0x00200000,1,1,MpaDecFilter.ax,1.00.0000.0000
    ZJSoft Mpeg2Dec Filter,0x00200000,1,1,Mpeg2DecFilter.ax,1.00.0000.0000
    ZJSoft Ogg Splitter,0x00200000,1,1,OggSplitter.ax,1.00.0000.0000
    ZJSoft Ogg Source,0x00200000,0,0,OggSplitter.ax,1.00.0000.0000
    ZJSoft RealMedia Splitter,0x00200000,1,1,RealMediaSplitter.ax,1.00.0001.0000
    ZJSoft RealMedia Source,0x00200000,0,0,RealMediaSplitter.ax,1.00.0001.0000
    ZJSoft RealVideo Decoder,0x00200000,1,1,RealMediaSplitter.ax,1.00.0001.0000
    ZJSoft RealAudio Decoder,0x00200000,1,1,RealMediaSplitter.ax,1.00.0001.0000
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.23709
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.23709
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.23709
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.23471
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.23709
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.23709
    File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.23471
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.23471
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.23709
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.23471
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.23709
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.23709
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.23709
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.23709
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.23709
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.23471
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.23709

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.23709
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.23709
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.23709

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.23709

    WDM Streaming Capture Devices:
    ,0x00000000,0,0,,
    Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

    WDM Streaming Rendering Devices:
    AMD HD Audio HDMI out #3,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

    Audio Renderers:
    Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.23709
    4 - Acer KA240HQ (AMD High Defi,0x00200000,1,0,quartz.dll,6.06.7601.23709
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.23709
    DirectSound: 4 - Acer KA240HQ (AMD High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.23709
    DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.23709
    DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.23709
    Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.23709

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

    Thank you 🙂 

  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @Nafretili  First main support for Windows 7 is over and now on extended support. Upgrading to Windows 10 will allow you to have DX12 if supported by the video system. Your present video driver is not WHQL and this could be an issues. Did you try running the game in the windows mode and see if you have the same issue? What resolution are you using in the game options? Do you have dual 🏈 monitors attached? It looks like you are using different technologies to connect the monitors (HDMI and HD15). Did you try using only one monitor to play the game?

  • Nafretili's avatar
    Nafretili
    8 years ago

    Thanks for replying Roberta!

    The game said compatible with Windows 7 when I bought it, so it should work, I shouldn't have to change my OS. 

    Yes, I'm using 2 monitors, one on HDMI and one on VGA. I only ever run the Sims 3 on the HDMI monitor as it looks ridiculous stretched over two. 

    I don't know what's causing it, but the game will run like a dream for 6-7 sessions then all of a sudden the error happens. If it was a hardware or compatibility issue surely it would be there the entire time.

    I've noticed it's often when the family has been to University or to Egypt/China/France. I honestly think it's something to do with the save file over time but I have no idea what. I have a laptop I run the Sims 3 on with half of the specs and it never does this; exact same OS too.

    It has me stumped, and playing The Sims 3 is like a time bomb, I can't really enjoy the game fully anymore because it could mess up at any moment!

    - Naf 🙂 

  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @Nafretili  Yes the game is compatible with Win 7 SP1 but support for Win 7 is really down. Device driver updates will continue to fade as well as device drivers for new hardware. Windows Vista and Windows 8.1 were failures because both didn't become better until Service Pack 1 and by then the damage was done. Also Windows 10 has DX 12. Microsoft needs Windows 10 to succeed to so much as they were virtually giving it away. I believe 2 monitors may cause issues with this game. It may be a device driver issue. Using dual monitors with two different technologies is very demanding and you doing this with a game that is very demanding on both the cpu and video systems. I recommend trying the game with only one monitor connected.

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,199 PostsLatest Activity: 17 minutes ago