Sims 3 - Packs missing from EA app

iddybiddy23​ It sounds like you have a second EA account where your games are currently located. You'd need to speak with live support again for help on locating that second account in order to access your games again. 

I talked with Live Support again, and again, they did not help. I am 100% sure I do not have another account. I did explain to them that maybe because I migrated my Google account that that could've been the issue, but they did nothing to help. I had to rebuy the game from Steam, which I am very unhappy about, as it feels I wasted another 26 dollars on a game I already own.

So, i can't redeem my codes and they do not show up in my in my purchase history because i bought it  in person years ago. Ea support said it is a bug after 4 agents but none offered me a credit. I even offered at least a 50% credit. How can  i own the pets expansion without the full game. So clearly it is a ea side issue that support cant figure out. 

I understood correctly that you had purchased the base game of The Sims 3 a few years earlier and did not redeem the activation code and now you cannot do so? Didn't they offer you any help or manual product activation on the thesims3.com website? From what I'm currently experiencing, I know that EA support isn't very helpful, they offered me a refund. But because I recently purchased a game and my codes were already used by some miracle, I bought codes that I can't activate... I'm afraid they may not help you and you may be left to fend for yourself.  I myself have been fighting for two weeks to activate the products, because I don't want to buy again and have the same problem again.

If they don't add the product to you manually or you won't get a refund (although I don't know if that includes after all these years), then unfortunately you'll be left to fend for yourself. Well, unfortunately, this is how consumers are treated now.

Robert691983​ I've merged your post into the main thread on this as it sounds like you've previously redeemed your codes on a different EA account. Please read over the accepted solution in this thread for more information. 

This is not my solution and I'm not sure why a manager moved my post here. I bought the starter pack the same time i bought pets. Pets shows up om my purchase history. So clearly, I'm using the right account but said manger didn't even look at my attachments. I couldn't own pets without the base game. The starter pack is not showing up and i have multiple issues in my purchase history where info is not showing correctly. 

Robert691983​ You'll need to continue working with live support on this as we can't view your account or billing details here on the forums. Please reach back out through the help site and provide live support with your code so they can locate your content. 

Live support told me they could not help me.