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brassebrannstrom's avatar
brassebrannstrom
Rising Newcomer
2 days ago

Sims 3 32-bit CD discs with new MacBook Air?

Hello! I own a bunch of old Sims 3 (basegame and packs) CD discs that I don't think are connected to my current EA account. I also have a new computer, the MacBook Air m4, Tahoe. I know that these are not compatible, so I am wondering if it is possible for me to somehow be able to play the Sims 3 on my computer without having to pay for it in the EA app, since I do own the game already? 

I have read that you can give the keys from the discs to the EA app, somehow, and that this will then allow me to download the 64-bit from the app for free. How does this work? And is it still applicable to me and my computer, since the post I read about this was from 2020 and another macOS? And does it work for all my packs, or just the base game disc?

Thank you in advance!

guides
mac
technical issues

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 hours ago

    brassebrannstrom​  Yes, you can register your codes in the EA App, IF they haven't already been used.  Install the App, open your library, click the Redeem Code button in the upper-right corner, and add each code in turn.  They're the same ones you'd use if you were installing the game via disc.

    When you're done, the base game and all expansions and stuff packs should be available to download through your library.  You'll only see the base game entry, but when you click Download, you'll be asked which EPs and SPs you'd like to install at the same time.  The game should run fine, minus some extra bugs specific to the 64-bit Mac version.

    It's possible, however, that only the Windows entitlements for the base game and your packs will be added to your account.  In that case, you'll need to contact EA customer support and ask that the 64-bit entitlements get manually added.  Use this link:

    https://help.ea.com/en/customer-care/

    The "missing content" category should work; use the live chat option rather than email.  You can then explain the issue and ask for the entitlements.  Feel free to link this master thread covering the subject if the support rep needs further context:

    Redeemed Sims 3 codes but wont download as says only available on windows? | EA Forums - 11143008

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