@MzHayter79 There's no need to sign into the launcher to download store content. Please try signing into store.thesims3.com with the same email address and password that you use in Origin. If it doesn't work, try using a private browsing window instead, and if that doesn't work either, try a different browser.
Your screenshots don't show anything, so I can't see the error. However, there is one common issue that prevents people from downloading store content and is easily fixed. Open a Finder window, click Go at the top of your screen, hold down the optn (alt) key, and select Library. From there, open Application Support > Origin. Normally there would be a folder called Installer Data inside. If it doesn't exist, create one. Then launch Origin and repair Sims 3: open your game library, right-click on the Sims 3 icon, and select Repair.
Once you've repaired, sign into the store site and try to download an item. Let me know whether it works.
i am having the same problem. I tried your previous instructions to no avail. when i attempt to download my store content the item in question goes to the sims3 game launcher. when i select it there and select download it just freezes. do you have any other suggestions? thanks
@Lemons927 When you click Install, do you see a second plumbob in your dock? If so, please click that: it's for the splash screen and installer window, which can be hidden behind the launcher.
no, just the one
@Lemons927 Please move your entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop. Open the launcher to create a new folder, then download one item (a fresh copy) and try to install it. Let me know whether it works.
If the launcher still freezes, please make sure iCloud isn't automatically syncing the contents of Documents with cloud storage. This guide is for a different issue, but the relevant settings are the same:
https://bluebellflora.com/2017/02/06/sims-3-and-sims-4-not-loading-save-games/
