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puzzlezaddict's avatar
puzzlezaddict
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5 years ago
Solved

Sims 3 64-bit: problems installing store/custom content

A number of people are reporting issues when trying to install .Sims3Pack-based content, whether Store items or custom content. Clicking Install does nothing Error Downloading Content {0} or c...
mac
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    Marked as a solution for visibility

    For anyone still having issues installing store or custom content, the update today (November 9) has fixed the underlying problem that is the most common cause of an "Error downloading content" or "critical system failure."

    If you have this issue, please repair the game in Origin: open your game library, right-click on the Sims 3 icon, and select Repair.  Then open the launcher and see whether the base game icon in the lower left corner is grayed out.  If it's now green, the underlying issue should be solved, and you should be able to install content again.

    Although the underlying cause of expansion and stuff pack icons being grayed out is the same, that is not addressed in this fix.  However, the grayed out pack icons should not affect your ability to install or use store or custom content.

    If you still get the same errors when downloading or installing content, and your base game icon is NOT grayed out in the launcher, please move the entire Sims 3 folder out of Documents/Electronic Arts and onto your desktop, open the launcher to spawn a clean folder, and download a fresh copy of one item to test.

ameadapea's avatar
ameadapea
5 years ago

I’ve tried Firefox, Chrome and safari and nothing has worked I’ve honestly kinda just given up and accepted it haha

Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago
@ameadapea

And this was with a completely new clean TS3 folder?
  • ameadapea's avatar
    ameadapea
    5 years ago

    Yep I tried doing that a few times and it didn’t work. I tried all the suggestions that people posted but none of them worked for me. 

  • criisreverte's avatar
    criisreverte
    5 years ago
    i tried every single thing and i still get the same error.
  • AHervieu's avatar
    AHervieu
    5 years ago

    @puzzlezaddict Yes, I'm signed in to the same account and have tried several different internet browsers. I have also tried downloading from the product page instead of purchase history, and it still doesn't work - not sure what else to do :/ 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @AHervieu  Try downloading into a new admin user account on your Mac.

  • Maryrocks530's avatar
    Maryrocks530
    5 years ago

    I was able to install all of my store content, but the only thing showing up in my game are the worlds! No clothing, hair, or furniture though. Also pretty sure the CC that are .sims3pack are not showing up either! Tried deleting the cache folders and no improvement ☹️

  • Peege14's avatar
    Peege14
    5 years ago

    I have tried everything!!! I have reset the DNS Cache, RAM, reset Origin, reset the game, uninstalled/reinstalled everything, added the "Installer Data" file, etc. I've even talked to 3 EA workers and NOTHING! Every time I download content from the store I get, "Error downloading content {0}" and every time I try to instal CC, I get "Critical System Failure". At this point, I don't know what to do. Someone please help!!! ☹️

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Peege14  Try all of this, together and in this order:

    • Delete the Installer Data folder
    • Run the Origin reset tool for macOS
    • Repair the game in Origin: open your game library, right-click on the Sims 3 icon, and select Repair
    • Open the launcher before trying to download a store item
    • If you get an error, create the Installer Data file if it's not there already

    If none of this helps, please try installing content into a new user account on your Mac.  Make it an admin account, and use only letters and numbers, no special characters, accents, etc. in the username.

    @indrabrahamsz  You don't need to install anything.  Just open the dropdown menu with the gear on it and select New Folder, then name it Installer Data.

  • indrabrahamsz's avatar
    indrabrahamsz
    5 years ago
    @puzzlezaddict Maybe for others: If you go to Go>Search folder>and typ: ~/library/
    I couldn’t find library in the list when I opened ‘go’

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