Hey guys,I'm really curious to why some people have no issues at all and others can't even start the game.It seems, that people with the 32 bit version have no issues, 64 bit seems to be a different matter.Let us try to get to the bottom of this, so the devs can do the adjustments needed.Please answer the questions below and try to described your issue as thorough as possible.Make sure you have the newest drivers and all updates possible- What version of Windows 8 are you running ?- Do you have the 32 bit Version or the 64 bit one ?- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?- Which of the EPs/SPs do you have installed ?- What Patch level are you at (base game) ?- Do you have any Store content or CC/mods added ?- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?- What graphic card do you have and which driver version are you running ?- What symptoms are you seeing (try to be as detailed as possible)- Anything else you like to add.Everyone with Windows 8 can post here, whether they have issues or not

- What version of Windows 8 are you running ? I bought the cheap upgrade for the Pro Version (from Windows XP SP 3)- Do you have the 32 bit Version or the 64 bit one ? 32 bit since my computer is not very good- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ? I've installed it on a rather old Laptop that I'm not using any longer- Which of the EPs/SPs do you have installed ? Just the base game.- What Patch level are you at (base game) ?patched to 1.42- Do you have any Store content or CC/mods added ?No Store content or cc added. I am running one mod though.- Did you try out any of the beta/consumer preview versions and did you have any issues with those ? No, didn't try- What graphic card do you have and which driver version are you running ? Need to check on that. Info to follow- What symptoms are you seeing (try to be as detailed as possible) It's running fine. I'm not having any issues but I did not play for long- Anything else you like to add.Nothing atm.

- What version of Windows 8 are you running ? 8.1- Do you have the 32 bit Version or the 64 bit one ?64 - Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ? new computer that came with 8, and I updated to 8.1- Which of the EPs/SPs do you have installed ? All except for Future as I don't own it. Yet.- What Patch level are you at (base game) ? 1.63- Do you have any Store content or CC/mods added ?not at the moment- Did you try out any of the beta/consumer preview versions and did you have any issues with those ? did not try- What graphic card do you have and which driver version are you running ? Intel(R) HD Graphics Driver Version 10.18.10.3379- What symptoms are you seeing (try to be as detailed as possible) The graphics look great and game runs well except for 2 large black bars on either side of screen. When I try to adjust the resolution (fullscreen) or make it windowed mode, the screen goes dark, blinks and then returns to the original screen. I have tried to reset the compatibility to either XP or 7, but then it either freezes or just gives me a screen with a large white line, no picture and music. I also tried the DEP option to no avail.For me as for right now, when I want to play my game without the black bars, I adjust my pc resolution to a lower setting and make it full screen. It makes the game a little stretchy, but I'd rather have it like that than the alternative. Here's hoping a patch will come out to fix this...

Solutions- DEP. Add ts3w.exe- Bitdefender seems to cause a conflict. Uninstall it (thanks to Gammelsmurf)- Try XP compatibility mode- Make sure your mods are updated. Try without the mods folder if you run into any issues.Problems- Black screen except lots (Graphic Card related ?)- Crash on Startup --> Bitdefender 2013 causes a conflict with the game- Crash on loading- Long Loading times

- What version of Windows 8 are you running ? I bought Windows 8 x64 from the MS store.- Do you have the 32 bit Version or the 64 bit one ? 64 bit- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ? Installed it on my old computer, fresh install no upgrade.- Which of the EPs/SPs do you have installed ? Just the base game. - What Patch level are you at (base game) ? patched to 1.42 base game only installed and i have tried every patch since 1.36- Do you have any Store content or CC/mods added ? No Store content or cc added. No mods.- Did you try out any of the beta/consumer preview versions and did you have any issues with those ? Yes i have tried both the consumer and developer preview.The game worked fine on both.- What graphic card do you have and which driver version are you running ? Nvidia geforce 570 gtx, latest WHQL drivers.- What symptoms are you seeing (try to be as detailed as possible) The game will not run att all i do see that the game and conhost.exe crashes on load.- Anything else you like to add. The system only contains a 64 bit version of conhost.exe and several dll's that the game use is also 64 bit only.warse from answerHQ.

Hi Crin, is it literally that it just won't run on 64 bit or are there other issues you are interested in? I usually play on my Win 7 desktop but I can try it in my Win 8 laptop and let you know how things go. Just installing Supernatural now.

Sims 3 and Windows 8 - An Analysis

crinrict
Hero+
13 years ago
- What version of Windows 8 are you running ?

I bought the cheap upgrade for the Pro Version (from Windows XP SP 3)

- Do you have the 32 bit Version or the 64 bit one ?

32 bit since my computer is not very good

- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?

I've installed it on a rather old Laptop that I'm not using any longer

- Which of the EPs/SPs do you have installed ?

Just the base game.

- What Patch level are you at (base game) ?

patched to 1.42

- Do you have any Store content or CC/mods added ?

No Store content or cc added. I am running one mod though.

- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?

No, didn't try

- What graphic card do you have and which driver version are you running ?

Need to check on that. Info to follow

- What symptoms are you seeing (try to be as detailed as possible)

It's running fine. I'm not having any issues but I did not play for long

- Anything else you like to add.

Nothing atm.
ltldollclaudia
11 years ago
- What version of Windows 8 are you running ?
8.1
- Do you have the 32 bit Version or the 64 bit one ?
64
- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?
new computer that came with 8, and I updated to 8.1
- Which of the EPs/SPs do you have installed ?
All except for Future as I don't own it. Yet.
- What Patch level are you at (base game) ?
1.63
- Do you have any Store content or CC/mods added ?
not at the moment
- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?
did not try
- What graphic card do you have and which driver version are you running ?
Intel(R) HD Graphics Driver Version 10.18.10.3379
- What symptoms are you seeing (try to be as detailed as possible)
The graphics look great and game runs well except for 2 large black bars on either side of screen. When I try to adjust the resolution (fullscreen) or make it windowed mode, the screen goes dark, blinks and then returns to the original screen.

I have tried to reset the compatibility to either XP or 7, but then it either freezes or just gives me a screen with a large white line, no picture and music. I also tried the DEP option to no avail.

For me as for right now, when I want to play my game without the black bars, I adjust my pc resolution to a lower setting and make it full screen. It makes the game a little stretchy, but I'd rather have it like that than the alternative.

Here's hoping a patch will come out to fix this...
crinrict
Hero+
13 years ago
Solutions

- DEP. Add ts3w.exe
- Bitdefender seems to cause a conflict. Uninstall it (thanks to Gammelsmurf)
- Try XP compatibility mode
- Make sure your mods are updated. Try without the mods folder if you run into any issues.

Problems

- Black screen except lots (Graphic Card related ?)
- Crash on Startup --> Bitdefender 2013 causes a conflict with the game
- Crash on loading
- Long Loading times
waRse
13 years ago
- What version of Windows 8 are you running ?

I bought Windows 8 x64 from the MS store.

- Do you have the 32 bit Version or the 64 bit one ?

64 bit

- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?

Installed it on my old computer, fresh install no upgrade.

- Which of the EPs/SPs do you have installed ?

Just the base game.

- What Patch level are you at (base game) ?

patched to 1.42 base game only installed and i have tried every patch since 1.36

- Do you have any Store content or CC/mods added ?

No Store content or cc added. No mods.

- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?

Yes i have tried both the consumer and developer preview.

The game worked fine on both.

- What graphic card do you have and which driver version are you running ?

Nvidia geforce 570 gtx, latest WHQL drivers.

- What symptoms are you seeing (try to be as detailed as possible)

The game will not run att all i do see that the game and conhost.exe crashes on load.

- Anything else you like to add.

The system only contains a 64 bit version of conhost.exe and several dll's that the game use is also 64 bit only.

warse from answerHQ.
H0RTENSIS
13 years ago
Hi Crin, is it literally that it just won't run on 64 bit or are there other issues you are interested in? I usually play on my Win 7 desktop but I can try it in my Win 8 laptop and let you know how things go. Just installing Supernatural now.
Bronwin2
13 years ago
- What version of Windows 8 are you running ?
Windows 8 Pro
- Do you have the 32 bit Version or the 64 bit one ?
64 bit
- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?
Upgrade from Windows 7
- Which of the EPs/SPs do you have installed ?
All
- What Patch level are you at (base game) ?
1.42
- Do you have any Store content or CC/mods added ?
Yes, to include twallan's Overwatch, Errortrap, Mastercontroller
- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?
No
- What graphic card do you have and which driver version are you running ?
AMD Radeon HD 6900 series
- What symptoms are you seeing (try to be as detailed as possible)
None, game plays fine
- Anything else you like to add.
When applying a patch or stuff or expansion I follow the procedure set out in my post on patch basics.
IceAxe18
13 years ago
Just to let you guys know I have Windows 8 Pro 64bit (System Built), and I'm not having any problems running Sims 3.
waRse
13 years ago
Did you upgrade or wast it a fresh install?

Oh sorry i noticed that you put System built after 64 bit.
H0RTENSIS
13 years ago
- What version of Windows 8 are you running ?
Windows 8 Pro

- Do you have the 32 bit Version or the 64 bit one ?
64 bit

- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?
Upgraded a qualifying Win 7 machine - installed over the top of Win 7 including all apps and data, but have updated all drivers (and flashed the bios as recommended by Samsung for my model of laptop... eeek!)

- Which of the EPs/SPs do you have installed ?
All

- What Patch level are you at (base game) ?
Current, have just installed Supernatural and updated to most recent in the process.

- Do you have any Store content or CC/mods added ?
Store yes, CC/mods no.

- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?
no, not tried

- What graphic card do you have and which driver version are you running ?
nVidia GT 650M - driver nVidia 306.97 dated 10/10/12

- What symptoms are you seeing (try to be as detailed as possible)
The game appears to be working, however if there is a specific aspect of the game you would like me to test let me know.
crinrict
Hero+
13 years ago
H0RTENSIS wrote:
Hi Crin, is it literally that it just won't run on 64 bit or are there other issues you are interested in? I usually play on my Win 7 desktop but I can try it in my Win 8 laptop and let you know how things go. Just installing Supernatural now.

Any problems that occur that seem OS specific (not interested in bugs)