mayorose21 Are you saying that the EA App no longer shows some of your expansion and stuff packs as owned? Or are they showing as owned but not loading in the launcher? Either way, let me know which packs are missing. If the problem is something else, please describe it.
The serious error has a master thread here:
[Current Issue] Sims 3 "serious error" when loading save | EA Forums - 8322938
You can try fixing it before addressing any account issue, as these are independent. The suggestions in the first post should help, the new admin Windows account if nothing else.
Yes, I'm saying that my EA account is actually saying that the games are not that they're just not my computer but the games are no longer on the account. Somehow the guy deleted them from my account completely And I talked to him yesterday and he said his hands are tied. He can't do anything about it. Because he can't see that they were on my account to begin with, even though I Told him they were on my account and I have screenshots to prove it.
The games are
Late night
Outdoor living
Katy perry sweet treat
Town life
70s 80s 90s
Fast Lane
Ambition.
World adventures
And katy perry's show time
And before you ask no I have absolutely no proof I bought these because I bought All on CDS Back in Two thousand fourteen two thousand fifteen area Before you needed a meeted an original account.So I have no receipts I have No CD's and no proof on origin that or e.A that they are mine
Community ManagerHey there,
Thanks, it sounds like this pack was removed from your account - this isn't something we can check on over AHQ as we don't have access to your account information, but live support can check your entitlements for these DLCs and see what's happened. Please submit a new case on the site here so they can look into this again- be sure you attach this forum conversation when you reach out there so the team has further information to reference.
