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a9d20bf082c02e98's avatar
a9d20bf082c02e98
Rising Newcomer
10 months ago
Solved

Sims 3 can't redeem codes on the same account

Hi, I have been using this account since 2013. I added all my Sims 3 DLCs, which I still have physical copies of. However, with the change of platforms (Origin, EA, etc.), I lost most of my DLCs. I ...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    10 months ago

    Hey there,

    If you're seeing this error when trying to redeem your codes, that does sound like these codes were originally redeemed to a different EA account instead.

    You'll want to get back in contact with the live support team and provide your codes there so the team can locate this other account for you and explore some options- here on the forums we aren't able to access your account details to take a look.

    Please submit a brand new help request on the site here to speak with live support on this. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
10 months ago

If that original account had been deleted or is now inactive, you'll need to work with the live support team to explore your options on restoring this account or codes. Please contact live support again so they can review the available options with you. 

indiibradberyy's avatar
indiibradberyy
Newcomer
8 hours ago

Support was no help. they told me i needed to go back to my retailer? I’ve also had the same issue. I haven’t created a new account, tried finding this “other account” by typing in my old email but that account doesn’t exist? Very confused still. 

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