Forum Discussion
daisyhuff Running even a mildly-demanding game on battery isn't going to go well, in that the battery won't last long and performance will drop for the (short) duration. But it's a useful test, so yes, please do try it once, if what's below doesn't help.
Your dxdiag lists a pile of alternating system errors: one crash of the graphics driver, then one specific type of error that could apply to any driver and is causing a BSOD. Since the second error could be related to a graphics driver as well, it would be best to do a clean uninstall and reinstall of both drivers. Here's how:
Use the drivers Acer provides for your laptop, the "VGA Driver" from AMD and the RTX 3050 driver (although all the offered Nvidia downloads are the same, so this doesn't matter):
https://www.acer.com/us-en/support/product-support/Nitro_ANV15-41
The proper order of operations is uninstall the Nvidia driver > uninstall the AMD driver > restart > reinstall the AMD driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.
If you get another crash afterwards, whether or not your laptop restarts, please look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for errors that happened at exactly the time of your most recent crash, but only those that happened after reinstalling the drivers. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Hi, I have done this and just launched the game. It appears to have deleted all of my saved games and completely reset the game itself. There was also a warning message saying the hardware is not recognised. Is it possible to retrieve my previous game?
- daisyhuff1 month agoNew Novice