Sims 3 code already redeemed
Code redemption
If you're not sure how to redeem a code, please read this article:
https://help.ea.com/in/help/origin/origin/origin-code-redemption-faq/
Before trying any other troubleshooti...
Forum Discussion
Hi!
So I've had the Sims 3 pretty much since release and I have Sims 3 Pets. I moved recently but left my Pets disk with my brother. He was supposed to bring it up when he and my parents visited this month, but because of the current situation with COVID they cancelled and stayed home.
My Origin account has Sims 3 (base game) and my Sims 4 games in the library, and it says I have Sims 3 Pets installed but it will not play that expansion pack, even though I own it and Origin recognizes it. I tried going back through regedit to get the code to enter it manually on Origin to see if it needs to "physically" show up in my game library, but it comes back as "used code" and will not let me add it that way.
Is there another way around this that I'm not thinking of?
@Zamp121 You can try repairing the game in Origin: open your game library, right-click on the Sims 3 icon, and select Repair. If that doesn't help, clear Origin's cache, and if that doesn't help either, uninstall Origin "the hard way" and reinstall.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
If none of this helps though, your only options are contacting EA support or reinstalling entirely via disc. For the support route, you could provide a photo of the disc, case, and insert with the serial code showing, and ask why the pack isn't working in your account. (Your family could send you a photo, but make sure they don't edit it in any way.) Support isn't always helpful in these cases, but you could always try with a second person if the first one couldn't fix the issue.
https://help.ea.com/en/contact-us/
Please keep in mind that support is swamped right now between its reduced hours and all the people stuck at home with nothing to do except play their games. Phone calls are entirely unavailable, and live chat is only open from 9 am to midnight GMT, Monday through Saturday.
The other option, if you can't get anywhere with support, is to uninstall the Origin version of the game and reinstall via disc. You'd need both discs, of course, plus the base game copy would need to be manufactured before September 2012; the newer ones require Origin to be present and managing the install process. You can check the copyright date on the back of the case, although a 2012 disc could go either way. It doesn't matter how old the Pets disc is.
- @puzzlezaddict Thanks for the suggestions! I'll give them a try and see where that gets me.
I did all of that, but doesn't work. Any new suggestion?
@lAadynl You'll need to contact EA customer support and ask that someone specifically look into the status of the Pets product key.
- @Zamp121 I had this same exact issue! I want to tell you a little trick I did and it WORKED! I reached out to EA so many times with this issue and no resolve except the same crap. I bought an external CD drive because my laptop didnt have a CD port. I put the actual discs into the computer and downloaded them old school style and they worked and showed up in the game launcher! boom!
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