Sims 3 crashes randomly

@lilaaaaaaaaaaali  First of all, please undo the change you made to try to force the game to use more RAM.  This is actually useless advice based on bad information and a misunderstanding of the value it references.  Sims 3 has been Large Address Aware since 2010, meaning it can use about 3.7 GB RAM (4 minus some overhead) already.  The value people are told to change is actually the size of the game's script heap, and it's 20 GB, not 2.  (Count the zeroes.)  Point is, please reverse the change.

For the crashing, have you tested in a clean user folder yet?  If not, please do so now: move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a new folder will spawn with no content.  Don't add anything to it yet; just start a new save and see whether the game crashes.  If you want, you can just build; you can transfer a partial or complete build to your main user folder later if you'd like, so this doesn't have to be a waste of time.

If the game crashes in the new folder, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

I'll send you the link of the page that showed how to make the game use more ram, I did exactly how they instructed. But I've already changed it back to normal. 

https://simmetrydesign.forumotion.com/t95-want-sims-3-to-use-more-ram-you-can

@lilaaaaaaaaaaali  Right, that guide is completely wrong on multiple counts, starting with what that value does.  And in the screenshot, you can count the zeroes and see there are seven of them, making the value 20,000,000.  At any rate, the important thing is you've undone the change.

Please attach a dxdiag to a post in this thread whenever you're ready.

The DxDiag

@lilaaaaaaaaaaali  Your dxdiag lists a number of failed Windows updates, in fact so many that any possible Sims 3 errors have been crowded out.  These might impact the game if your computer is trying to process the update while you're playing, but even if not, it's still best to lcean them up.

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Next, please download the newest driver for your Nvidia graphics card:

https://www.nvidia.com/Download/driverResults.aspx/199991/en-us/

Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install type and check the box to perform a clean install, and restart your computer when it's finished.

You can try again to play, and if you get another crash, please look for any new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Look for any errors that mention Sims 3, or any that happened at exactly the time of the crash.  If you find one, double-click it, copy the info you see, and paste it here.  Keep in mind that the Reliability Monitor doesn't always update right away, so you may need to check back in an hour or so.

Finally, please list the world you're currently playing in and the expansions you have installed.  (Stuff packs don't matter for the purposes of this discussion.)  If you have Seasons installed, let me know what kind of weather you're seeing in-game.

• Post the message you receive here: 

  "A Proteção de Recursos do Windows não encontrou nenhuma violação de integridade.

  PS C:\WINDOWS\system32>" - It's saying that the windows resource protection didn't find any integrity violation. 

I have all expansions and I'm currently playing in Aurora Skies, it's summer. 

@lilaaaaaaaaaaali  Alright, the next time the game crashes, please get me the relevant info from the Reliability Monitor.  It may be that Sims 3 is just demanding too many resources from your computer, especially given that you're running the game with all expansions present.  But I'd like to rule out other causes as well, and even if there aren't any, there are things you can do to improve performance that may help enough to at least reduce the rate of crashing.

Thank you, I already did everything you told me to do in the other post. I'll play test it now, if it crashes again I'll let you know.

Source
sims 3

Summary
Stopped working

Date
‎06/‎03/‎2023 14:57

status
Report sent

Description
Faulting Application Path: C:\Games\The Sims 3\Game\Bin\TS3W.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS3W.exe
Application Version: 0.0.0.32
Application Timestamp: 52dec247
Fault Module Name: d3d9.dll
Fault Module Version: 10.0.19041.2311
Fault Module Timestamp: 28d34277
Exception Code: c0000005
Exception Offset: 00135186
Operating system version: 10.0.19045.2.0.0.768.100
Location Identification: 1046
Additional Information 1: a89c
Additional Information 2: a89cbad0343d4637e5843732a061706b
Additional Information 3: 317c
Additional Information 4: 317c5e048f31f7e118ae1a2e1c38c695

Additional information about the issue
Memory Enclosure ID: e62074b3f1c507132da7b10de6bb2028 (2136871221474304040)

@puzzlezaddict It crashed again so I'm sending you the report of the problem. I had to translate it since my computer is in portuguese, sorry if there's any mistakes.

@lilaaaaaaaaaaali  The translation is fine, but you don't need to do that in the future—I've seen enough of these errors to know what they mean in any language.  This error report says that Sims 3 crashed because of a component of DirectX 9 (d3d9.dll), and the type of crash was an access violation.  This is, unfortunately, quite generic, with possible causes ranging from bad custom content to an outdated graphics driver (you hopefully addressed that already) to another system issue.

It's also possible that running Pets is more than your laptop can handle.  Pets is the most demanding expansion by far, with Seasons being second but depending heavily on the weather.  Rain, snow, and sleet are much heavier than sunny days, which is why I asked about the weather.  As an example, I've seen Sims 3 crash on lower-end systems only when it snows, with the game otherwise being mostly stable.

Anyway, please try playing with no custom content at all, and no mods other than those from NRaas.  You don't need to save your progress, or you can use "save as" to rename the save so the original remains intact under its old name.  If you get another crash, turn off all inclement weather and test again.

Please also list the mods you're currently using.