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So I see what you're talking about (I think) but there's no field for 2005x86, only Microsoft Visual C++ Redistributable and Microsoft Visual C++ Redistributable (x64). I've enclosed a screenshot. Could you advise how best to proceed based on that?
@Iluin Uninstall the two copies of the 2005 VC++ runtimes that do NOT say x64, so the first two on the list. Then install the x86 version from the link I posted.
- 7 months ago
So I went ahead and did what you instructed me to do and downloaded and installed the x86 version but I'm still getting the same issue. I haven't reinstalled the Alder Lake patch as I was led to believe the new update put out by EA resolved the issue that addressed. Would I be wrong in assuming so? I've enclosed my most recent exception log.
- puzzlezaddict7 months agoHero+
@Iluin You're correct, you don't need to use the Alder Lake patch anymore. The crash log confirms you're not seeing that error as well, rather an error with the same VC++ runtime. Since you reinstalled the runtime already, the issue is more likely something else that is using it incorrectly. So please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Try again to play, and if you can't, reinstall .NET Framework 3.5. Click Windows key-R, enter appwiz.cpl in the run box, click "Turn Windows features on or off," and you'll see .NET 3.5 near the top of the list. Click the filled-in box to uninstall it, and restart your computer. Repeat the process, clicking the now-empty box to reinstall, and restart again before trying to play.
- 7 months ago
Before I go about all that, I was wondering about something else I've noticed now. The launcher now runs and goes to the taskbar tray like it does when the game successfully launches, only it stays there and the game doesn't launch, which is something of a new development. Might that shed any additional light before I go through the option you've presented?
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