Sims 3 crashing on new gaming laptop
Hi everyone, I've just splurged on a brand new gaming PC after running Sims 3 on my Macbook (mid 2010) for 10 years. While the gaming quality is excellent and feels like I'm playing a brand new game...
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@Harriet13 Yes, in all likelihood the issue is something in your old Sims 3 folder. If you need help sorting out what it is, let me know.
By the way, you absolutely don't need to get your graphics card recognized, and not doing so is extremely unlikely to cause any crashing. Having a recognized card can help around the margins, and if you want to try it, let me know; I'll post instructions for how to add your card to the game's database. If you do edit the two .sgr files, it's a good idea to make backups beforehand, just in case something goes wrong with one of the edits.
Also, unlike the instructions in the video, you don't need Notepad++ for the edits; the regular Notepad works fine.
@puzzlezaddict so after going back over our convo, I believe that I updated my computer on the day you first started replying to this post after doing the Windows-R scans and just before uninstalling Origin the hard way - so I'm not 100% sure it was the update that did it. However, after the game crashing again even though it's a completely new Sims 3 file I'm definitely willing to try rolling back if you think that that's the issue. I feel like we're starting to run out of options!
@Harriet13 We can wait on the rollback for a bit, at least until we get more information. Please check your in-game fps, again, just to make sure it's still stable at whatever limit you imposed. Start a new save in Sunset Valley, in a clean folder, and let me know how long it takes to crash, as well as what you were doing in-game when it crashed.
Please also set your system to generate a crash dump and upload it, that is if you get one at all. Here's how:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 3 and wait for it to crash, however long you can play
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to a free filesharing site, and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
By the way, we're not running out of options, not yet. There are at least two more steps I'd like to try if there's nothing useful in the crash dump, and if we don't get anywhere with those either, I can ask for a second opinion.
- @puzzlezaddict You're so helpful, thank you so much. It's getting pretty late where I am but I'll get the crash dump to you ASAP.
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