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Laarikin's avatar
Laarikin
2 years ago
Solved

Sims 3 DLC's not accessible on the game's launcher

I only have 4 DLCs for Sims 3, and have since around 2016/17, they all came on disk and were registered with Origin then merged with a newer account more recently. Upon installing Sims 3 on a new PC, everything installs properly within the EA launcher, but when I open the Sims 3 launcher, the only DLC I can enable is Late Night, when I own "High End Loft Stuff", "Pets", and "Seasons" as well. All of which appear to be installed within my game's files, but do not seem to be acknowledged by the game's launcher.

I've tried repairing the game, uninstalling and reinstalling several times to no avail. I've also looked for other fixes, but they're either regarding having content removed due to faulty purchases (which didn't happen here), or have no response.

I do not have any custom content, nor mods. This is my first time reinstalling the game in years, so this is a completely clean installation.

pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @Laarikin 

    Please check your account now and let me know if you can download and access your DLC. 

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  • ShizukaNoriaki's avatar
    ShizukaNoriaki
    Rising Newcomer
    9 months ago

    I tried it many times! Every time support told me that nothing is wrong or that it's fixed when clearly it's not. I can't even contact them now. I remember I used to have the game on different origin account yet I did put game code from disc on my current account and it worked at first. Both game and dlc, now only base game works...

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    9 months ago

    @ShizukaNoriaki 

    Please try submitting a new help request on the site to speak with live support about this- you can also attach this AHQ conversation when you contact in so the team does have further information to reference. 

    If you're not seeing any contact options on the site here, try selecting a different topic/issue for your help request. 

  • 3922999's avatar
    3922999
    Newcomer
    2 months ago

    I have the exact same problem with dlcs:  World Adventures, Showtime, Supernatura,l Seasons, Island Paradise,  Into the Future. They're not visible in-game, despite being available in my EA account and having already installed them.  I've tried contacting support several times, but the consultants sound like bots and keep suggesting the same solutions, despite explaining that it didn't help. I've also tried providing previous case numbers and a link to this forum, but they still ask for the same thing. What can I do?

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