Please check your account now and let me know if you can download and access your DLC.
Community ManagerPlease try submitting a new help request on the site to speak with live support about this- you can also attach this AHQ conversation when you contact in so the team does have further information to reference.
If you're not seeing any contact options on the site here, try selecting a different topic/issue for your help request.
I have the exact same problem with dlcs: World Adventures, Showtime, Supernatura,l Seasons, Island Paradise, Into the Future. They're not visible in-game, despite being available in my EA account and having already installed them. I've tried contacting support several times, but the consultants sound like bots and keep suggesting the same solutions, despite explaining that it didn't help. I've also tried providing previous case numbers and a link to this forum, but they still ask for the same thing. What can I do?
Community ManagerHi 3922999 have you previously had two different EA accounts merged together?
