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TentacledYogi74's avatar
TentacledYogi74
5 months ago

Sims 3: Don't mix CD and download

After several chats with people from customer support (thanks for your endless patience!), I found out why my brandnew Black Friday offer Sims 3 expansion pack didn't work. 

Download stopped at 96%, a pop-up telling me "Oops, something went wrong, try again later". Nothing from the list of trouble shooting worked - exceptions in my anti-virus, re-installing the EA app and so on. Every single hint from the internet was misleading. But it worked on another PC, so I had an idea. My original Sims 3 and several expansions were installed from CD and the new one was the first download. 

Long story short: I uninstalled Sims 3 and installed it again via EA app. It works just fine. So, if you experience trouble with a new expansion and haven't played in a while, think about how it was installed at some point. Apparently CD and download don't mix. 

pc
technical issues

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  • aodoherty's avatar
    aodoherty
    Seasoned Ace
    7 days ago

    Sounds like CD installation isn't comaptiable with EA app, it would be the best to register the CD game codes onto EA App, then dowloads all packs on online I guess. 

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,102 PostsLatest Activity: 21 minutes ago
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After several chats with people from customer support (thanks for your endless patience!), I found out why my brandnew Black Friday offer Sims 3 expansion pack didn't work. 

Download stopped at 96%, a pop-up telling me \"Oops, something went wrong, try again later\". Nothing from the list of trouble shooting worked - exceptions in my anti-virus, re-installing the EA app and so on. Every single hint from the internet was misleading. But it worked on another PC, so I had an idea. My original Sims 3 and several expansions were installed from CD and the new one was the first download. 

Long story short: I uninstalled Sims 3 and installed it again via EA app. It works just fine. So, if you experience trouble with a new expansion and haven't played in a while, think about how it was installed at some point. Apparently CD and download don't mix. 

","body@stringLength":"883","rawBody":"

After several chats with people from customer support (thanks for your endless patience!), I found out why my brandnew Black Friday offer Sims 3 expansion pack didn't work. 

Download stopped at 96%, a pop-up telling me \"Oops, something went wrong, try again later\". Nothing from the list of trouble shooting worked - exceptions in my anti-virus, re-installing the EA app and so on. Every single hint from the internet was misleading. But it worked on another PC, so I had an idea. My original Sims 3 and several expansions were installed from CD and the new one was the first download. 

Long story short: I uninstalled Sims 3 and installed it again via EA app. It works just fine. So, if you experience trouble with a new expansion and haven't played in a while, think about how it was installed at some point. Apparently CD and download don't mix. 

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Ace","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:170760":{"__typename":"User","id":"user:170760","uid":170760,"login":"aodoherty","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2009-07-16T02:15:37.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/37545961/416x416.PNG"},"rank":{"__ref":"Rank:rank:13"},"entityType":"USER","eventPath":"community:tghpe58374/user:170760"},"ModerationData:moderation_data:12105140":{"__typename":"ModerationData","id":"moderation_data:12105140","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:12105140":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:170760"},"id":"message:12105140","revisionNum":3,"uid":12105140,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumTopicMessage:message:8322172"},"conversation":{"__ref":"Conversation:conversation:8322172"},"subject":"Re: Sims 3: Don't mix CD and download","moderationData":{"__ref":"ModerationData:moderation_data:12105140"},"body":"

Sounds like CD installation isn't comaptiable with EA app, it would be the best to register the CD game codes onto EA App, then dowloads all packs on online I guess. 

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