Forum Discussion

gwenleah's avatar
gwenleah
New Adventurer
3 years ago

Sims 3 Download Stuck on Calculating Disc Space

Uninstalled Sims 3 yesterday. Been kicking myself ever since, because I cannot get it to download again. It shows as being in my library and when I click on download, I get the "Calculating disc space" forever.
My computer is exactly as it was when I ran it - it's only been a day. I've uninstalled/reinstalled the EA app, I've tried the instructions to clean the cache (although I don't know that it worked, because I didn't have to log back in), I removed the add-ons from downloading, I logged out, restarted my computer, etc but nothing's helped.


Seems there's a TON of issues with the EA App right now but I didn't see a problem where the game itself won't start. 
Such a shame - Sims 3 is such an amazing game, it deserves better. 

20 Replies

  • SEAMUS71's avatar
    SEAMUS71
    Not applicable
    3 years ago

    not sure what that does to help me, but thank you for trying and replying. still will not stop trying to find disk space to download the game, no idea what is going on, cleared cache multiple times, delete sims 3, expansion packs, ea play download app, restarted laptop, NOTHING WORKS.

  • SEAMUS71's avatar
    SEAMUS71
    Not applicable
    3 years ago

    YOU DID THE SAME THINGS I DID, AND SAME RESULTS, IT IS STILL "CALCULATING DISK SPACE" I HAD NO IDEA SO MANY PLAYERS ARE HAVING THE SAME PROBLEMS AS ME, SEEMS SINCE SIMS 4 CAME OUT, THEY DON'T CARE ABOUT ISSUES WITH SIMS 3 ANYMORE AND I HAVE TOLD THEM AS MUCH WHEN I CONTACT THEM, ALL THEY SAY IS WHAT YOU ALL ARE SAYING "WE KNOW ABOUT THE PROBLEM, WE ARE WORKING ON IT", AND THEY HAVE YET TO REPLY TO MY TICKET FOR HELP WITH THIS ISSUE, I DON'T LIKE SIMS 4, BECAUSE TO ME, THE SIMS RUN OUT OF ENERGY TO FAST, I LOVE ALL THE TOWNS AND HOMES YOU CAN PLAY IN SIMS 3, SIMS 4 MAY BE EASY TO GO FROM TOWN TO TOWN, BUT SIMS 3 TO ME IS FAR BETTER FOR PLAYING THAN SIMS 4. I JUST DELETED SIMS 3 BECAUSE WHEN IT WAS LOADED, IT KEPT FREEZING ON ME FOR SO LONG, (THE SECOND I WENT TO PLAY THE GAME" THAT I HAD TO HIT CONTROL ALT DELETE AND END TASK FOR SIMS 3, RESTARTED THE GAME AND SAME THING, NOW AFTER DELETING SIMS 3, I CAN'T GET IT TO DOWNLOAD AT ALL ANYMORE, THERE ARE NO FILES ON MY COMPUTER ANYMORE FOR SIMS 3, EVEN TRIED TO MOVE IT AND SAVE TO DRIVE D WHERE THERE IS 1TB OF SPACE, WHEN I CLICK DOWNLOAD, NOTHING HAPPENS, STILL SAYS CALCULATING DISK SPACE. JUST WITH EA HELP WOULD ACTUALLY BE HELPFUL WHEN WE ARE HAVING ISSUES WITH THERE GAME. UNLESS YOU PLAY SIMS 4, EVEN WITH THAT GAME, I HAD TO GET A REFUND FOR ALMOST $200 FOR DOWNLOADING PACKS AND ADD ON'S IN THEIR ADD ON SECTION ONLY TO HAVE THEM SAY THEY ARE INSTALLED, BUT NO WHERE TO BE FOUND, BOTH GAMES SEEM TO HAVE A LOT OF ISSUES, THEY SHOULD STOP WORKING ON ADDING STUFF TO SIMS 4 AND GET  WHAT THEY HAVE TO WORK THE WAY THEY SHOULD, WE ALL BOUGHT THESE GAMES TO WORK AND NEITHER WORK THE WAY THEY DID YEARS AGO.

  • SEAMUS71's avatar
    SEAMUS71
    Not applicable
    3 years ago

    IF ANYONE CAN POST THIS MESSAGE, I AM ATTACHING PHOTOS TO SHOW WHAT HAPPENS WHEN I TRY TO DOWNLOAD SIMS 3, TO DRIVES C AND D. IF ANYONE CAN HELP US FIGURE OUT WHY THESE ERRORS AND HOW TO GET THE GAME TO DOWNLOAD, PLEASE LET US KNOW

  • gwenleah's avatar
    gwenleah
    New Adventurer
    2 years ago

    So far, 2 different replies from EA on my case. 2 different people. Each email asking for the exact same info that I already gave. 
    First person said they'd get back with me. Second person told me to uninstall Origin and reinstall it?

    I don't use Origin, haven't since the EA app started. Didn't even know you could still download it but they provided a link for the Mac version.

    Not holding my breath for help, since they obviously don't communicate with each other, don't bother to read what the initial or following posts say.
    LIke, how many times do I have to say the problem's on my pc, windows 10 and I get no error>  Ugh, just needed to vent. I feel for you guys who've been having this issue for months.
    . 

  • ilyesagg's avatar
    ilyesagg
    Not applicable
    2 years ago

    same thing happens to me too and I replied to another topic about it and it's the same issue it seems
    it doesn't look like there is a solution that works for this problem right now

  • Hello,

    When I try to download The Sims 3 on my Windows 11 PC, the EA desktop gets stuck on "calculating disk space". It does not allow me to progress to actually downloading the game. How can this be fixed?

  • Product: The EA app
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post)
    Which client functionality are you experiencing this bug with? Download Game
    When did this happen? (dd.mm.yy hh:mm) 15/10/2023
    Summarize your bug I cannot install Sims 3 I have the Starter Pack available through EA Play. My EA App is on the latest version. I didn't have Sims 3 previously installed.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Try to install Sims 3 starter pack
    What happens when the bug occurs? I cannot install the game. When I try to install the modal keeps on "Calculating Disk Space"
    What do you expect to see? The game is installed

    ‌

    I cannot install the game.

    When I try to install the modal keeps on "Calculating Disk Space"

    I have the Starter Pack available through EA Play.

    My EA App is on the latest version.
    I didn't have Sims 3 previously installed.

    If I try to install in a different folder, it adds an extra "/" at the end of the path and it causes the download to start but there's an immediate error.

    Please check the screenshots attached to this post.

    Thanks

  • seacucumberrr's avatar
    seacucumberrr
    New Rookie
    2 years ago

    Did anyone get an answer on this? I’m having the same issue trying to download an expansion pack for Spore.

  • ilyesagg's avatar
    ilyesagg
    Not applicable
    2 years ago

    maybe try now it seems to be working at least for me

    it gave the right directory with no double slash and it installs now

  • gabsxsimmer's avatar
    gabsxsimmer
    Not applicable
    2 years ago
    @SEAMUS71 Same thing here :c I opened a case with EA but they said it's an ongoing issue they are investigating and trying to resolve but come on! Some posts I've seen with the same issue are from a year ago ☹️