YOU DID THE SAME THINGS I DID, AND SAME RESULTS, IT IS STILL "CALCULATING DISK SPACE" I HAD NO IDEA SO MANY PLAYERS ARE HAVING THE SAME PROBLEMS AS ME, SEEMS SINCE SIMS 4 CAME OUT, THEY DON'T CARE ABOUT ISSUES WITH SIMS 3 ANYMORE AND I HAVE TOLD THEM AS MUCH WHEN I CONTACT THEM, ALL THEY SAY IS WHAT YOU ALL ARE SAYING "WE KNOW ABOUT THE PROBLEM, WE ARE WORKING ON IT", AND THEY HAVE YET TO REPLY TO MY TICKET FOR HELP WITH THIS ISSUE, I DON'T LIKE SIMS 4, BECAUSE TO ME, THE SIMS RUN OUT OF ENERGY TO FAST, I LOVE ALL THE TOWNS AND HOMES YOU CAN PLAY IN SIMS 3, SIMS 4 MAY BE EASY TO GO FROM TOWN TO TOWN, BUT SIMS 3 TO ME IS FAR BETTER FOR PLAYING THAN SIMS 4. I JUST DELETED SIMS 3 BECAUSE WHEN IT WAS LOADED, IT KEPT FREEZING ON ME FOR SO LONG, (THE SECOND I WENT TO PLAY THE GAME" THAT I HAD TO HIT CONTROL ALT DELETE AND END TASK FOR SIMS 3, RESTARTED THE GAME AND SAME THING, NOW AFTER DELETING SIMS 3, I CAN'T GET IT TO DOWNLOAD AT ALL ANYMORE, THERE ARE NO FILES ON MY COMPUTER ANYMORE FOR SIMS 3, EVEN TRIED TO MOVE IT AND SAVE TO DRIVE D WHERE THERE IS 1TB OF SPACE, WHEN I CLICK DOWNLOAD, NOTHING HAPPENS, STILL SAYS CALCULATING DISK SPACE. JUST WITH EA HELP WOULD ACTUALLY BE HELPFUL WHEN WE ARE HAVING ISSUES WITH THERE GAME. UNLESS YOU PLAY SIMS 4, EVEN WITH THAT GAME, I HAD TO GET A REFUND FOR ALMOST $200 FOR DOWNLOADING PACKS AND ADD ON'S IN THEIR ADD ON SECTION ONLY TO HAVE THEM SAY THEY ARE INSTALLED, BUT NO WHERE TO BE FOUND, BOTH GAMES SEEM TO HAVE A LOT OF ISSUES, THEY SHOULD STOP WORKING ON ADDING STUFF TO SIMS 4 AND GET WHAT THEY HAVE TO WORK THE WAY THEY SHOULD, WE ALL BOUGHT THESE GAMES TO WORK AND NEITHER WORK THE WAY THEY DID YEARS AGO.