Hi. I bought my Sims 3 base package online from origin. i have also bought several add ons since. i tried to download some exchange items from the sims 3 community but when i try it says i must register my game. help says that if you bought the game from origin the game is auto registered. i also tried to register my product code anyways, but it says that the code is in use already. Im not sure what to do. Please help.
For registrations issues it's best to contact a game advisor
Game advisors can be found through live chat or call-back
In Details here: How to contact a Game Advisor using the new EA Help page
I've tried that. They say:
Xane - To be honest, the Sims 3 isn't really a support title anymore
Me - Oh really? Why would that be?
Xane - Mostly because it's an older title and there's no longer a dedicated development team for the Sims 3. /:
Ugh! If anyone knows anything I would be so greatful! I feel like I cannot buy anything now cause of these issues. You'd think they would want my $ heh
Community Admin@Creep057Huh, wow. Thanks, we'll look into the case.
As for your issue, thanks for the details given we'll look into it further. I don't have any direct troubleshooting steps to fix this, but if the game isn't autoregistering on the site this looks like a significant issue.
However before looking into this more closely, can you double check that you're using the same account on the sims 3 site that you're using to log into Origin? Account mixups are very common so we want to discount this possibility before taking any major extra steps.
Thanks.
