I just bought this this today new from Amazon and when I try to put in the code to install it I get a message saying the code has already been used. This is a brand new game. Anything I can do other then return it?
Same thing happened to me - I bought my code through GameStop today but I'm getting a message saying the code has already been redeemed. Dragon Valley is not in my purchase history and it's not available as a world for me to play, so it looks as if I didn't buy it - but I'm out $20 and I have the confirmation emails to prove I did. I doubt GameStop will refund me for this, so this needs to get fixed.
@ quietcanadian dragon valley is a world and shoud be in the +new game to start playing with the world, your game runs from whatever game disk or game download you installed last
http://answers.ea.com/t5/The-Sims-3-Store/FAQ-The-Sims-3-Store/td-p/333394
if after reading those threads does still not help then contact CS as only they can deal with code issues
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
See this guide for further help: http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/m-p/1589911
If that doesn't help, get in touch with a game advisor
Game advisors can be found through live chat.
In Details here: How to contact a Game Advisor using the new EA Help page
