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mattygvr's avatar
mattygvr
Seasoned Newcomer
3 months ago

Sims 3 EP showing up in the library but not the launcher

Hello,  I seem to not have Ambitions available when I start the launcher, the game is installed and in my library.  I tried repairing the game, clear all the cache, uninstall, reinstall and nothing...
pc
technical issues
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 months ago

Hi there, 

It sounds like this pack was removed from your account and you would need to repurchase in order to access and play. 

This isn't something we can check on over AHQ as we don't have access to your account information, but live support can check your entitlements for Ambitions and see what's happened. Please submit a new case on the site here so they can look into this again- be sure you attach this AHQ conversation when you reach out there so the team has further information to reference. 

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