Sims 3 expansion packs missing from launcher
Hello. This is a last resort for me. I am extremely upset. So I have all of the Sims 3 expansions packs, some stuff packs, and some worlds as well. I had made a second EA account on accident. When I...
Forum Discussion
HI! yes it worked thank you so much!
Are you sure you cant retrieve roaring heights for me? I bought it off of the EA launcher, not the Sims 3 website.
Also, I bought Roaring Heights AFTER the account merge. It's just not showing up in the launcher.
- EA_Solaire
Community Manager
Have you already followed the steps in the post here?
Yes, I have. I tried to register the game on the Sims 3 website, but it said the code was already used. It is showing that is downloaded on EA as "add on content", but there is no indication in the launcher or game that the content actually downloaded.
- EA_Solaire
If your code is showing as redeemed after you've purchased it from the app, you can contact live support for a refund on this purchase. We're not able to process a refund from the forums since we can't access your account details here, but you can contact live support from the help site here to get this refund processed.
