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remi_hilal's avatar
remi_hilal
2 years ago
Solved

sims 3 expansions are installed but not added to the game

I downloaded the sims 3 and 14 expansion packs, but they are not showing in the game launcher and not added to the game, only world adventures is added, I have windows 11 please help.
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi there @remi_hilal 

    It sounds like these packs may have been removed from your account- this isn't something we can verify with you here on the forums, so you'll want to get in contact with the live support team so they can review your account information and game details to see what's going on.

    Please reach out to live support from the help site here so they can check the details for these expansions- I'd also recommend you attach this AHQ conversation when you reach out there so live support has further information to reference. 

hypotherrmia's avatar
hypotherrmia
2 years ago

I've contacted EA support before & they had told me to come to this forum, but now I can't figure out how to contact a live chat again since the only option is through email & when I click to resume my case, it takes me right back to the home page. I've sent an email out, but there isn't any way to replay to the email EA sent back. I'm kinda confused, its like going through a labyrinth. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@hypotherrmia 

I'm afraid for account issues like this, we can't help over the forums as we aren't able to view your specific account information or billing details, so live support would need to take another look with you. 

If live chat is not an option, you'll want to select email instead. You'll reply to live support directly through your last email you received, not through the help site. Please try responding through that email directly and let me know if you have any issues there as well.

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