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fridabp1809's avatar
2 years ago
Solved

Sims 3 expansions not showing up in game launcher

I have been looking around if other people had this problem, and tried to talk to EA support some time ago, but I haven't been able to solve it yet. Some time ago I had EA merge the two accounts I h...
  • EA_Solaire's avatar
    2 years ago

    Hi @fridabp1809 

    It sounds like these packs may need to be re-added to your account if you're currently not able to access them after your account merge- I'm not able to look into this directly from AHQ as we don't have access to your account details, so you'll need to reach back out to live support and have them review the entitlements on your account for these packs. 

    Please contact live support to have them re-add those expansions from the help site here, I'd also recommend you attach this AHQ conversation when you reach out there so live support has further information to reference.

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