Sims 3 Free simpoints

the free simpoints really are a hit and miss there's a whole thread about in on the TS3 http://forum.thesims3.com/jforum/posts/list/706812.page 

I had 1080 points and some of those were the free simpoints that I earned through watching the ads. Those points disappeared and now I only have 880 which is what is leftover from the amount I bought not too long ago. So all the free points I earned over 1-2 weeks are gone.

so you didn't spend them ? they just vanished ? hmmm you would need to contact CS ( reasons being access to personall information ) ( and i know how important those free simpoints are i'm trying to build up mine to get something too )

if in the event you wish to contact CS  

1.https://help.ea.com/en/contact-us/  

2.Click on the orange NEXT button  

3.Select a platform  

4.Click on the orange NEXT button

 5.Select a topic and describe your problem in a few words

 6.Click on the orange NEXT button

 7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

its not that they dissappered. i still have the 50 simpoints i got on monday. but your suppose to be able to get 50 points each day. My points didnt disapper the icon did. its been well over 24 hours and the icon isnt back. Its really annoying ☹️ i just want something thats 100 simpoints

unfortunately as i said earlier they are a hit and miss and i read the last few pages on the forum it seems some are saying they haven't seen the points since the maintenance the other day just keep looking out for them ea nor the hq really have control over the free simpoints as they are sponsored by other companies  i know probs not what you want to hear i wouldn't either 

What videos r u supposed to watch?

The ones you get on the Store site. There's a link there. The same link can be found on the launcher.

but u have limtents up to the video so now what i do ?

ur suppost to watch videos on sims 3 web site go to store then go down and it will be somthing that looks like a video and the pic of the video is sim points do u got it if not i can help u more

i get only 5 points ? why is that