Forum Discussion
I just updated about an hour ago and tried to play and had the same problem. Yes I have all expansion packs.
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System Information
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Time of this report: 5/5/2014, 11:16:41
Machine name: KRIS
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion 15 Notebook PC
BIOS: F.13
Processor: AMD A4-5000 APU with Radeon(TM) HD Graphics (4 CPUs), ~1.5GHz
Memory: 4096MB RAM
Available OS Memory: 3554MB RAM
Page File: 4172MB used, 2965MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode
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DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: AMD Radeon HD 8330
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon HD 8330 (0x9832)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9832&SUBSYS_216F103C&REV_00
Display Memory: 2033 MB
Dedicated Memory: 497 MB
Shared Memory: 1536 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD039F
Native Mode: 1366 x 768(p) (59.989Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1280 (English)
Driver Version: 14.100.0.0
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 4/17/2014 22:42:54, 1343272 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-DB72-11CF-8C76-6501BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9832
SubSys ID: 0x216F103C
Revision ID: 0x0000
Driver Strong Name: oem15.inf:cb0ae414e9164b11:ati2mtag_Kabini_Mobile:14.100.0.0😛ci\ven_1002&dev_9832
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
---------------
Diagnostics
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TS3W.exe
P2: 0.2.0.209
P3: 52d872da
P4: MSVCR80.dll
P5: 8.0.50727.8428
P6: 520b1060
P7: c0000005
P8: 00014a7f
P9:
P10:
+++ WER1 +++:
Fault bucket -825947467, type 5
Event Name: AEAPPINVW8
Response: Not available
Cab Id: 0
Problem signature:
P1: 101
P2: 2
P3: 6.3.0.0
P4: 1033
P5: 34
P6:
P7:
P8:
P9:
P10:
+++ WER2 +++:
Fault bucket -825947467, type 5
Event Name: AEAPPINVW8
Response: Not available
Cab Id: 0
Problem signature:
P1: 101
P2: 2
P3: 6.3.0.0
P4: 1033
P5: 34
P6:
P7:
P8:
P9:
P10:
+++ WER3 +++:
Fault bucket -825947467, type 5
Event Name: AEAPPINVW8
Response: Not available
Cab Id: 0
Problem signature:
P1: 101
P2: 2
P3: 6.3.0.0
P4: 1033
P5: 34
P6:
P7:
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket -825947467, type 5
Event Name: AEAPPINVW8
Response: Not available
Cab Id: 0
Problem signature:
P1: 101
P2: 2
P3: 6.3.0.0
P4: 1033
P5: 34
P6:
P7:
P8:
P9:
P10:
+++ WER5 +++:
Fault bucket -825947467, type 5
Event Name: AEAPPINVW8
Response: Not available
Cab Id: 0
Problem signature:
P1: 101
P2: 2
P3: 6.3.0.0
P4: 1033
P5: 34
P6:
P7:
P8:
P9:
P10:
+++ WER6 +++:
Fault bucket -825947467, type 5
Event Name: AEAPPINVW8
Response: Not available
Cab Id: 0
Problem signature:
P1: 101
P2: 2
P3: 6.3.0.0
P4: 1033
P5: 34
P6:
P7:
P8:
P9:
P10:
+++ WER7 +++:
Fault bucket -825947467, type 5
Event Name: AEAPPINVW8
Response: Not available
Cab Id: 0
Problem signature:
P1: 101
P2: 2
P3: 6.3.0.0
P4: 1033
P5: 34
P6:
P7:
P8:
P9:
P10:
+++ WER8 +++:
Fault bucket 94501555392, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: iexplore.exe
P2: 11.0.9600.16518
P3: 52f347b2
P4: f46f
P5: 134217730
P6:
P7:
P8:
P9:
P10:
+++ WER9 +++:
Fault bucket 94500606469, type 5
Event Name: AppHangXProcB1
Response: Not available
Cab Id: 0
Problem signature:
P1: explorer.exe
P2: 6.3.9600.16441
P3: 5265dec8
P4: 1971
P5: 33554452
P6: iexplore.exe
P7: 11.0.9600.16518
P8:
P9:
P10:
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