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Anonymous's avatar
Anonymous
12 years ago

Sims 3 Game Crashes With or Without Mods on Windows 8.1 64bit

Hi,

I have read a lot of posts in this forum and the particular forums that are aimed at helping those whose game crashes. I have had no luck with any of the proposed actions, so I decided to post my exact situation.

I open the game through either the shortcut on my desktop or origin or the actual saved files and everything is normal. I click on my last saved game and can play for a fewe minutes before the game crashes with windows saying the game is not responding.

This is a laptop I just bought a few days ago. I loaded all of my expansion packs for sims3 onto the computer and started to play. The very first time I was able to get through create-a-sim and the game crashed shortly after the household (of only one sim) saved onto the main screen. The second time I was able to play as the sim for a little while (maybe 5 mins) before the game crashed again. The third time is the time mentioned above. I actually had this problem with my last laptop before but I thought it was the laptop that was causing the problem (its older) even though I had been playing sims3 on it for a few years now.

Here is my dxdiag info:

Time of this report: 5/5/2014, 10:18:22
       Machine name: KRIS
   Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP Pavilion 15 Notebook PC
               BIOS: F.13
          Processor: AMD A4-5000 APU with Radeon(TM) HD Graphics     (4 CPUs), ~1.5GHz
             Memory: 4096MB RAM
Available OS Memory: 3554MB RAM
          Page File: 3859MB used, 3278MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.03.9600.16384 64bit Unicode

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 8330
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon HD 8330 (0x9832)
           DAC type: Internal DAC(400MHz)
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_1002&DEV_9832&SUBSYS_216F103C&REV_00
     Display Memory: 2033 MB
   Dedicated Memory: 497 MB
      Shared Memory: 1536 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: LGD039F
        Native Mode: 1366 x 768(p) (59.989Hz)
        Output Type: Internal
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1230 (English)
     Driver Version: 13.152.1.3000
        DDI Version: 11.1
     Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.3
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Supported
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 9/25/2013 23:13:10, 1236176 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71EE2-DB72-11CF-4277-6501BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x9832
          SubSys ID: 0x216F103C
        Revision ID: 0x0000
 Driver Strong Name: oem1.inf:cb0ae414e91e4d09:ati2mtag_Kabini_Mobile:13.152.1.3000😛ci\ven_1002&dev_9832&subsys_216f103c
     Rank Of Driver: 00DA0001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

I have already tried running the game without mods (the first two times I played without them) and running in compatability mode, in windowed mode, at a lower resolution, with most of the graphics decreased.

Thanks,

Kristin

pc
technical issues

16 Replies

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  • Anonymous's avatar
    Anonymous
    12 years ago

    I just noticed you have an error in your internet explorer. I think there is some security issue with it. I know you can turn it off . I think I turned mine off but I cant remember where or how I did it  since I have been dealing with so many computer issues on windows 8 😕mileyhappy:

    Maybe someone will chime in on the IE issue and can direct you further

  • Anonymous's avatar
    Anonymous
    12 years ago

    Thanks! I have been having a lot of issues with windows 8 too. It is a nightmare and I definitely regret getting it on my computer.

  • Anonymous's avatar
    Anonymous
    12 years ago

    I am not having problems with Windows 8 as far as playing And there are many people who are able to play on 8.1 too. It depends on the ram and video card. Like Crin stated to you your computer is below the minimum requirements to play this game and not a gaming computer. The sims 3 was not designed like sims one and 2. The sims 3 you need a gaming computer and it takes a lot of Ram to run the game. This is probably more of your issue than anything else. IE and their security is  probably not helping either. I turned mine off and I use firefox. If one were bying a new computer for the sims I would not get anything less than 8 GB ram but more ram is better.

  • Anonymous's avatar
    Anonymous
    12 years ago

    You did not state where you bought your computer but if say it was walmart they do have a return policy on computers.  http://help.walmart.com/app/answers/detail/a_id/9#Electronics

    Walmart also has same computer I posted above only it has 8GB ram not 12/16 Ram like the one I posted above on the HP web. Walmart has the 8GB ram computer for $598 when HP for double the ram is only  $50 more on sale at $649. If you can afford it I would go for the more ram at $50 more.

    This is the walmart link for $598 at 8GB ram

    http://www.walmart.com/ip/HP-Anodized-Silver-17.3-Pavilion-17-e119wm-Laptop-PC-with-AMD-A10-5750M-Quad-Core-Processor-8GB-Memory-1TB-Hard-Drive-and-Windows-8.1/34083877

  • Kaylie883's avatar
    Kaylie883
    11 years ago

    Hi there. I've been playing Sims3 for about a year. I recently got a new computer(HP Pavilion Desktop with Windows 8.1). This computer is brand new, not refurbished. I got it last week and I put the sims on and I played for a little bit, but then it crashed. I thought maybe it was a glitch so I got back on and it did it again. I have tried literally EVERYTHING and it still won't work. I've cleared cache files. I put all of my Sims 3 files into the DEP and nothing. I don't have any MODS. Can someone PLEASE HELP!!!

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