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Hopefully it will be fixed soon. You might still need to contact support first about your addons not showing up just to be safe. In case it does go wrong and let them know about the site issues and servers. It may help to tell them that too.
Thank you for your tip and your response! The site went online again about 12 hours ago, but I waited a bit to make sure it would work.
For everyone who made the same mistake, after purchasing in the EA games app, you receive an email to redeem the code. I did this through the website store and it worked! (It sometimes takes a little while for it to appear in your purchases, don't be alarmed by that.)
I should indeed have contacted EA first, but when it comes to new content for The Sims, I get impatient haha. I'll test right now to see if it is actually playable in the game itself; I think it will be. If not, I'll let you know!
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