Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
Approved

Sims 3 game wont open-the launcher loads, the game doesn't

I have just got the newest update, the select your Ep's to play with one, but I still want to play with all of them rather than having to choose. I followed all the steps in the launcher but as soon ...
pc
technical issues
Anonymous's avatar
Anonymous
10 years ago
Approved

okay here it is, I dont know if you needed all of it but I read the link and here's the stuff they said would be useful.

Spoiler
------------------
System Information
------------------
Time of this report: 1/6/2016, 22:26:27
       Machine name: xxxx
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP ProBook 4520s
               BIOS: Default System BIOS
          Processor: Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz (4 CPUs), ~2.5GHz
             Memory: 4096MB RAM
Available OS Memory: 3888MB RAM
          Page File: 2090MB used, 5682MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.



---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics (Core i5)
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_1413103C&REV_02
     Display Memory: 1696 MB
   Dedicated Memory: 64 MB
      Shared Memory: 1632 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: SEC3551
        Native Mode: 1366 x 768(p) (60.031Hz)
        Output Type: Internal
        Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2622 (English)
     Driver Version: 8.15.10.2622
        DDI Version: 10
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 1/11/2012 13:28:32, 8313856 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B78E66-4306-11CF-B279-1934A2C2C535}
          Vendor ID: 0x8086
          Device ID: 0x0046
          SubSys ID: 0x1413103C
        Revision ID: 0x0002
 Driver Strong Name: oem1.inf:IntelGfx.NTamd64.6.0:iILKM0:8.15.10.2622😛ci\ven_8086&dev_0046
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled








------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 105.8 GB
Total Space: 238.4 GB
File System: NTFS
      Model: Hitachi HTS725025A9A364 ATA Device

      Drive: E:
 Free Space: 392.5 GB
Total Space: 953.9 GB
File System: NTFS
      Model: HGST TOURO Mobile 3.0 USB Device

      Drive: D:
      Model: hp CDDVDW TS-L633R ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_02\3&4F11E61&0&13
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48
Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E3
   Driver: n/a

     Name: Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
Device ID: PCI\VEN_168C&DEV_002B&SUBSYS_3040103C&REV_01\001517FFFF24141200
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_02\3&4F11E61&0&12
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E1
   Driver: n/a

     Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_1413103C&REV_03\D4020000684CE00000
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_80868086&REV_02\3&4F11E61&0&11
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E0
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_02\3&4F11E61&0&10
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_1413103C&REV_05\3&33FD14CA&0&D0
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_02\3&4F11E61&0&01
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E8
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_02\3&4F11E61&0&00
   Driver: n/a

     Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_1413103C&REV_06\3&33FD14CA&0&B0
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family Thermal Subsystem - 3B32
Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_1413103C&REV_05\3&33FD14CA&0&FE
   Driver: n/a

     Name: Intel(R) 82801 PCI Bridge - 2448
Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_1413103C&REV_A5\3&33FD14CA&0&F0
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_1413103C&REV_05\3&33FD14CA&0&D8
   Driver: n/a

     Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_8086&DEV_3B2F&SUBSYS_1413103C&REV_05\3&33FD14CA&0&FA
   Driver: n/a

     Name: Intel(R) HD Graphics
Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_1413103C&REV_02\3&33FD14CA&0&10
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 6 - 3B4C
Device ID: PCI\VEN_8086&DEV_3B4C&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E5
   Driver: n/a

     Name: Intel(R) HM57 Express Chipset LPC Interface Controller - 3B0B
Device ID: PCI\VEN_8086&DEV_3B0B&SUBSYS_1413103C&REV_05\3&33FD14CA&0&F8
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_1413103C&REV_02\3&33FD14CA&0&00
   Driver: n/a




  • silverwood02's avatar
    silverwood02
    10 years ago

    Hi

    Have same issue.

    Been playing all day - then a break, when I tried to reload, the launcher works, but not the log on page.

    Tried restarting, etc - but no good.

    Keith

  • silverwood02's avatar
    silverwood02
    10 years ago

    Thanks. In the Uk, so did not get that message!!

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    10 years ago

    neither did i lol I'm in the USA and couldn't log into the site nor the launcher i sent a tweet and they replied with that maintenance link but i can play without logging in *praise the sims gods*

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