Community ManagerTry crin's suggestion here: http://answers.ea.com/t5/The-Sims-3/Sim-s-3-Generations-not-installing/m-p/2579874#M138883
Cleared all files not being used in the Windows Temp folder, and computer has been switched off and on again since the first attempt at installing failed, so no need to restart again. No success.
Community ManagerTry also installing IE9 as this can sometimes help.
If it does not, try Andromache's suggestion here: http://answers.ea.com/t5/The-Sims-3/Error-code-5006-when-trying-to-update-Sims-3/m-p/1877181/highlight/true#M96257
I'm not ready to install a patch that users report is messing up their game. I'm just confused as to why there's no direct answer to a problem that is obviously affecting quite a few people. The game is not for me but a friend , so I won't keep trying desperate steps unless someones can tell me from their experience what has actually solved this problem before, as I cannot see anyone who has actually posted to say that a particular method worked...
There are certain errors that don't have one solutions that works for everyone cause on PC, everyone has a different setup.
What game version does the game currently have ?
