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HollowSimer's avatar
HollowSimer
2 years ago
Solved

Sims 3 Generations won't install properly

I have had the Sims 3 game installed on my PC for years, when certain problems showed up I would uninstall and reinstall the game and the problems would be fixed. I have all the expansion packs, and ...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi @HollowSimer 

    This sounds like your version of Generations needs to be re-added to your account- this isn't something we can do over the forums since we can't access your account information, but live support can review the entitlements on your account and get this pack re-added. 

    Please reach out to live support from the site here so they can review this further with you. I'd also recommend you attach this AHQ conversation when you contact the team so they have further information to reference. 

HollowSimer's avatar
HollowSimer
2 years ago

I originally used a disc to install the pack back in 2014. Once EA started using Origin it moved into the app, and then it moved again with the EA app. At one point I merged accounts and lost many of my packs, but I didn't lose generations. I was told by EA support it is indeed a bug they cannot fix it from their end. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @HollowSimer 

This sounds like your version of Generations needs to be re-added to your account- this isn't something we can do over the forums since we can't access your account information, but live support can review the entitlements on your account and get this pack re-added. 

Please reach out to live support from the site here so they can review this further with you. I'd also recommend you attach this AHQ conversation when you contact the team so they have further information to reference. 

  • HollowSimer's avatar
    HollowSimer
    2 years ago

    I did reach out about 3 weeks ago now. I was told it was a bug and nothing could be done but they would look into it. I haven't heard anything since then.

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