WE HAD PROBLEMS WITH SIMS 3 AND IN THE END UNISTALLED ALL ELEMENTS, HAVING NOW RE-DOWNLOADED AND PUT IN THE GAME DISC WE CAN NOT GET THE GAME TO ACTIVATE AS IT SAYS THE ACTIVATION CODE HAS ALREADY BEEN USED. CAN YOU HELP PLEASE. THANKS MIKE M
if in the event you do need to contact CS here's how
They can be found here: https://help.ea.com/contact-us Choose a category, a game and a platform for the contact options to show up. If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later. See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
I had the same problem, but with a PC. Try un-installing it, and re-install it. I have not done it myself, but you could try - my friend told me it might just work.
If not, try to contact the EA origin people and see what you get from them. You might get an idea for something. If you do, please let me know to as it might work for me - then i will have more ideas for you to try.
Sorry if i was useless.
