Sims 3 keeps crashing every 10-15 minutes.
I am using a Windows 11 Dell gaming laptop. I don't use any custom content, either. I could play this games for HOURS with no issues..until about a week ago. Now I can't even play the game for mor...
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@DeadofWinter321 Great, thanks for letting me know. Please do come back if you run into further issues.
My game just crashed on me..again... I attached another dxdiag report
@DeadofWinter321 The newest Sims 3 crash also points to a component of DirectX 9, but DX9 itself may not be corrupt. The issue could be the graphics driver instead. However, the fact that you're getting BlueScreens means there's a system issue that needs to be addressed, whether it's related to the Sims 3 crashes or not. In case you're not aware they're happening (they could trigger at shutdown, in which case you might miss them), your new dxdiag lists two of them, and they point to a memory management issue.
So please let me know whether you're actually noticing the BSODs, and if so, in what context they show up. Please also let me know whether you've added memory to this laptop or replaced the existing modules.
Please run a couple of basic checks of your Windows system files as well:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Next, go to the driver download page for your laptop:
https://www.dell.com/support/product-details/en-ie/product/g-series-16-7620-laptop/drivers
Click This Device, enter your service tag, and let the site check for outdated drivers. If it installs any, restart yet again. Then try to play Sims 3.
Ok, so far I have not seen any BSODs pop up, at all but hearing (reading) that they're happening is rather alarming. The laptop is only 7 years old (but maybe that's considered "old" nowadays?). I'll try the other methods tomorrow and report back then or in 48 hours. Thank you
@DeadofWinter321 I would guess you meant seven months old, not years, since the hardware is too new to be from 2018. At any rate, your hardware is not at all old, and a BSOD doesn't have to be age-related. Some BlueScreens happen as the system is shutting down though, which makes them easy to miss. Having an SSD also contributes, since it takes so much less time for Windows to gather the BSOD info and write the crash dump, after which point it shuts down anyway.
The message I got was "Windows Resource Protection did not find any integrity violations."
And the DISM.exe part, after scanning, it said "The restore operation completed successfully."
Deployment Image Servicing and Management tool
Version: 10.0.26100.1150
Image Version: 10.0.26100.2605
@DeadofWinter321 Okay, then please try to install any missing or outdated drivers, as described.
