Sims 3 keeps crashing on me

Question

Hey guys, I am playing sims 3 on a laptop but whenever it gets to creating a sim, it crashes during a minute in progress of making a simIve repaired the game, re-installed the game and the expansion packsDoes it also have to do something with the expansion packs?My laptop isnt that good but it use to handle sims well until i added more packs in the gameMy specs:
Processor:&nbsp;amd a6 6310 apu with amd radeon r4 graphics[Integrated]&nbsp;
RAM: 4gb (3.46 usable)&nbsp;
System type: 64 bit&nbsp;

roberta591 · Answer

@coreykilcoyne Please post your computer's dxdiag - link how to&nbsp; - how to post dxdiag&nbsp; thank you

coreykilcoyne · Answer

Spoiler (Highlight to read)
------------------System Information------------------ Time of this report: 2/21/2017, 00:39:26 Machine name: LAPTOP-VBJSTBBV Machine Id: {09D92E0F-A142-4E45-A09B-84788A8B9A7F} Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747) Language: English (Regional Setting: English) System Manufacturer: LENOVO System Model: 80E3 BIOS: A2CN40WW(V2.08) Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics (4 CPUs), ~1.8GHz Memory: 4096MB RAM Available OS Memory: 3544MB RAM Page File: 5406MB used, 4357MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCPMicrosoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.14393.0000 64bit Unicode DxDiag Previously: Crashed in DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information
------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: The file xspltspk.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. Input Tab: No problems found.
--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)
---------------Display Devices--------------- Card name: AMD Radeon(TM) R4 Graphics Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x9851) DAC type: Internal DAC(400MHz) Device Type: Full Device Device Key: Enum\PCI\VEN_1002&amp;DEV_9851&amp;SUBSYS_380117AA&amp;REV_00 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No ProblemDriver Problem Code: Unknown Display Memory: 2269 MB Dedicated Memory: 497 MB Shared Memory: 1772 MB Current Mode: 1366 x 768 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: LGD0468 Native Mode: 1366 x 768(p) (60.005Hz) Output Type: Internal Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dllDriver File Version: 8.17.0010.1404 (English) Driver Version: 15.201.1101.0 DDI Version: 12 Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.0Graphics Preemption: DMA Compute Preemption: DMA Miracast: SupportedHybrid Graphics GPU: Not Supported Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 6/08/2015 10:00:00 AM, 1472992 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: {D7B71EE2-DB11-11CF-6671-0B18BEC2C535} Vendor ID: 0x1002 Device ID: 0x9851 SubSys ID: 0x380117AA Revision ID: 0x0000 Driver Strong Name: oem13.inf:cb0ae41442683854:ati2mtag_MullinsPA_Mobile:15.201.1101.0😛ci\ven_1002&amp;dev_9851&amp;subsys_380117aa&amp;rev_00 Rank Of Driver: 00D10000 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C  DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT  Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY  {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported
-------------Sound Devices------------- Description: Speakers (Conexant SmartAudio HD) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&amp;VEN_14F1&amp;DEV_510F&amp;SUBSYS_17AA3805&amp;REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: CHDRT64.sys Driver Version: 8.66.0004.0000 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 13/05/2015 12:00:00 AM, 1535680 bytes Other Files:  Driver Provider: Conexant HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No
Description: Speakers (XSplit Stream Audio Renderer) Default Sound Playback: No Default Voice Playback: No Hardware ID: *XSplitDummy Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: xspltspk.sys Driver Version: 1.00.0000.0002 (English) Driver Attributes: Final Retail WHQL Logo'd: No Date and Size: 26/06/2014 12:00:00 AM, 26200 bytes Other Files:  Driver Provider: SplitmediaLabs HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No
---------------------Sound Capture Devices--------------------- Description: Microphone (Conexant SmartAudio HD) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: CHDRT64.sys Driver Version: 8.66.0004.0000 (English) Driver Attributes: Final Retail Date and Size: 3/10/2015 16:04:58, 1535680 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF
---------------------Video Capture DevicesNumber of Devices: 1--------------------- FriendlyName: Lenovo EasyCamera Location: Front SymbolicLink: \?\usb#vid_0c45&amp;pid_6513&amp;mi_00#7&amp;3548e522&amp;0&amp;0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global Manufacturer: Lite-On HardwareID: USB\VID_0C45&amp;PID_6513&amp;REV_0012&amp;MI_00,USB\VID_0C45&amp;PID_6513&amp;MI_00 DriverDesc: Lenovo EasyCamera DriverProvider: Sonix DriverVersion: 6.0.1325.4 DriverDateEnglish: 6/25/2015 00:00:00 DriverDateLocalized: 25/06/2015 12:00:00 AM Service: SNP2UVC Class: Image DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF} ProblemCode: No Problem BusReportedDeviceDesc: Lenovo EasyCamera Parent: USB\VID_0C45&amp;PID_6513\6&amp;34ad1fd0&amp;0&amp;2 DriverProblemDesc: n/a UpperFilters: n/a LowerFilters: n/a Stack: \Driver\ksthunk,\Driver\SNP2UVC,\Driver\ACPI,\Driver\usbccgp ContainerCategory: Imaging
-------------------DirectInput Devices------------------- Device Name: Mouse Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a
Device Name: Keyboard Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a
Device Name: UMDF HID minidriver Device Attached: 1 Controller ID: 0x0Vendor/Product ID: 0xBEEF, 0xFEED FF Driver: n/a
Poll w/ Interrupt: No
-----------USB Devices-----------+ USB Root Hub (xHCI)| Vendor/Product ID: 0x1022, 0x7814| Matching Device ID: USB\ROOT_HUB30| Service: USBHUB3| Driver: USBHUB3.SYS, 7/16/2016 21:41:55, 535904 bytes| +-+ USB Input Device| | Vendor/Product ID: 0x258A, 0x1005| | Location: Port_#0003.Hub_#0003| | Matching Device ID: USB\Class_03&amp;SubClass_01| | Service: HidUsb| | Driver: hidusb.sys, 8/6/2016 13:47:49, 38400 bytes| | Driver: hidclass.sys, 10/15/2016 13:55:50, 156672 bytes| | Driver: hidparse.sys, 8/6/2016 13:46:37, 40960 bytes| | | +-+ HID-compliant mouse| | | Vendor/Product ID: 0x258A, 0x1005| | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE| | | Service: mouhid| | | Driver: mouhid.sys, 7/16/2016 21:41:54, 32256 bytes| | | Driver: mouclass.sys, 7/16/2016 21:41:54, 59232 bytes
----------------Gameport Devices----------------
------------PS/2 Devices------------+ Standard PS/2 Keyboard| Matching Device ID: *PNP0303| Service: i8042prt| Driver: i8042prt.sys, 7/16/2016 21:41:54, 114176 bytes| Driver: kbdclass.sys, 7/16/2016 21:41:54, 62304 bytes| + Synaptics Pointing Device| Matching Device ID: acpi\syn2b3e| Upper Filters: SynTP| Service: i8042prt| Driver: SynTP.sys, 10/26/2016 20:53:14, 642152 bytes| Driver: Smb_driver_Intel_Aux.sys, 10/26/2016 20:47:34, 51304 bytes| Driver: Smb_driver_AMDASF_Aux.sys, 10/26/2016 20:47:34, 50792 bytes| Driver: SynHidI2C_Aux.sys, 10/26/2016 20:52:56, 98408 bytes| Driver: SynTPAPI.dll, 10/26/2016 20:53:18, 287336 bytes| Driver: SynCOM.dll, 10/26/2016 20:47:34, 780904 bytes| Driver: SynTPRes.dll, 10/26/2016 20:54:28, 19247208 bytes| Driver: SynTPCpl.dll, 10/26/2016 20:47:34, 3987048 bytes| Driver: SynCntxt.rtf, 10/26/2016 20:23:10, 12733599 bytes| Driver: SynZMetr.exe, 10/26/2016 20:54:40, 1896552 bytes| Driver: SynMood.exe, 10/26/2016 20:53:12, 1920104 bytes| Driver: SynTPEnh.exe, 10/26/2016 20:47:36, 4222568 bytes| Driver: Tutorial.exe, 10/26/2016 20:47:36, 1907816 bytes| Driver: InstNT.exe, 10/26/2016 20:47:34, 339560 bytes| Driver: SynISDLL.dll, 10/26/2016 20:53:00, 283240 bytes| Driver: SynUnst.ini, 10/26/2016 20:23:28, 1169973 bytes| Driver: SynRemoveUserSettings.dat, 7/9/2015 21:40:20, 1315 bytes| Driver: SynTPHelper.exe, 10/26/2016 20:47:34, 218728 bytes| Driver: SynTPEnhService.exe, 10/26/2016 20:47:34, 260200 bytes| Driver: Syn3FHSlide.wmv, 6/25/2015 17:37:40, 243720 bytes| Driver: Syn3FHSlideNB.wmv, 6/25/2015 17:37:40, 202757 bytes| Driver: Syn3FTapActionCenter.wmv, 6/25/2015 17:37:40, 108227 bytes| Driver: Syn3FTapActionCenterNB.wmv, 6/25/2015 17:37:40, 105076 bytes| Driver: Syn3FTapCortana.wmv, 6/25/2015 17:37:40, 111378 bytes| Driver: Syn3FTapCortanaNB.wmv, 6/25/2015 17:37:40, 108227 bytes| Driver: Syn4FTapActionCenter.wmv, 7/1/2015 03:41:54, 111378 bytes| Driver: Syn4FTapActionCenterNB.wmv, 7/1/2015 03:41:54, 108227 bytes| Driver: Syn4FTapCortana.wmv, 6/30/2015 11:35:22, 114529 bytes| Driver: Syn4FTapCortanaNB.wmv, 6/30/2015 11:35:22, 111378 bytes| Driver: Syn3FClickActionCenterNB.wmv, 6/30/2015 12:13:54, 139737 bytes| Driver: Syn3FClickCortanaNB.wmv, 6/30/2015 12:13:54, 149190 bytes| Driver: Syn4FClickActionCenterNB.wmv, 6/30/2015 12:13:54, 158643 bytes| Driver: Syn4FClickCortanaNB.wmv, 6/30/2015 12:13:54, 164945 bytes| Driver: Syn3FVSlide.wmv, 10/26/2016 20:23:08, 395018 bytes| Driver: Syn3FVSlideNB.wmv, 10/26/2016 20:23:08, 363508 bytes| Driver: dpinst.exe, 10/26/2016 20:52:34, 1065576 bytes| Driver: SynSmbDrv.ini, 10/26/2016 20:23:16, 6091 bytes| Driver: SynHidI2C.ini, 10/26/2016 20:23:14, 3202 bytes| Driver: SynPalmOnPad.mpg, 3/16/2009 11:44:00, 484954 bytes| Driver: SynThreeFingerHFlick.mpg, 4/23/2009 12:05:18, 428033 bytes| Driver: Syn4FFlickUpDownAlt_Unified.wmv, 10/26/2016 20:23:10, 391755 bytes| Driver: SynButtons_Unified.wmv, 10/26/2016 20:23:10, 265581 bytes| Driver: SynLinearScrollingNB_Unified.wmv, 10/26/2016 20:23:14, 255726 bytes| Driver: SynLinearHScrollingNB_Unified.wmv, 10/26/2016 20:23:14, 383601 bytes| Driver: SynChiralScrollingNB_Unified.wmv, 10/26/2016 20:23:10, 855010 bytes| Driver: SynCoastingScrollingNB_Unified.wmv, 10/26/2016 20:23:14, 531700 bytes| Driver: SynEdgeMotionNB_Unified.wmv, 10/26/2016 20:23:14, 508054 bytes| Driver: SynChiralRotateNB_Unified.wmv, 10/26/2016 20:23:10, 456778 bytes| Driver: SynTwistRotateNB_Unified.wmv, 10/26/2016 20:23:28, 529729 bytes| Driver: Syn3FingerHFlickNoVFlickNB_Unified.wmv, 10/26/2016 20:23:08, 525801 bytes| Driver: Syn3FingerVFlickNB_Unified.wmv, 10/26/2016 20:23:08, 573117 bytes| Driver: SynLinearVScroll.mpg, 9/3/2008 13:27:28, 518694 bytes| Driver: Syn2FingerTappingNB_Unified.wmv, 10/26/2016 20:23:08, 202608 bytes| Driver: Syn2FingerTapping.html, 6/25/2013 13:20:38, 3214 bytes| Driver: SynCombinationEdgePullsNB_Unified.wmv, 10/26/2016 20:23:14, 642557 bytes| Driver: SynCombinationEdgePullsNB_WithoutRightEx_Unified.wmv, 10/26/2016 20:23:14, 449796 bytes| Driver: SynTwistNB.wmv, 2/25/2013 19:48:48, 421177 bytes| Driver: SynTappingNB_Unified.wmv, 10/26/2016 20:23:18, 173188 bytes| Driver: SynTapHoldToDragNB_Unified.wmv, 10/26/2016 20:23:16, 164362 bytes| Driver: SynTapLockingDragNB_Unified.wmv, 10/26/2016 20:23:18, 260007 bytes| Driver: Syn2FingerRightClickNB_Unified.wmv, 10/26/2016 20:23:08, 207021 bytes| Driver: Syn2FingerScrollingNB_Unified.wmv, 10/26/2016 20:23:08, 239383 bytes| Driver: SynPinchZoomNB_Unified.wmv, 10/26/2016 20:23:16, 299724 bytes| Driver: Syn4FingerFlickLeftRightNB_Unified.wmv, 10/26/2016 20:23:10, 519868 bytes| Driver: Syn4FingerFlickAs3FingerFlick_Unified.wmv, 10/26/2016 20:23:10, 515946 bytes| Driver: Syn4FingerFlickAs3FingerFlickNB_Unified.wmv, 10/26/2016 20:23:10, 519868 bytes| Driver: SynSensitivityNB_Unified.wmv, 10/26/2016 20:23:16, 474809 bytes| Driver: SynPalmCheckNB_Unified.wmv, 10/26/2016 20:23:16, 342401 bytes| Driver: SynEdgeMotionDraggingNB_Unified.wmv, 10/26/2016 20:23:14, 277407 bytes| Driver: SynPivotRotate_Unified.wmv, 10/26/2016 20:23:16, 543552 bytes| Driver: SynCom.dll, 10/26/2016 20:47:34, 428648 bytes| Driver: mouclass.sys, 7/16/2016 21:41:54, 59232 bytes| Driver: i8042prt.sys, 7/16/2016 21:41:54, 114176 bytes| Driver: SynTPCo34-13.dll, 10/26/2016 20:53:20, 301672 bytes| Driver: WdfCoInstaller01011.dll, 10/26/2016 20:55:06, 1804696 bytes
------------------------Disk &amp; DVD/CD-ROM Drives------------------------ Drive: C: Free Space: 96.2 GBTotal Space: 906.9 GBFile System: NTFS Model: TOSHIBA MQ01ABD100
Drive: D: Free Space: 23.6 GBTotal Space: 25.6 GBFile System: NTFS Model: TOSHIBA MQ01ABD100
Drive: E: Model: HL-DT-ST DVDRAM GUC0N Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.14393.0000 (English), 7/16/2016 21:41:53, 173056 bytes
--------------

------------------System Information------------------ Time of this report: 2/21/2017, 00:39:26 Machine name: LAPTOP-VBJSTBBV Machine Id: {09D92E0F-A142-4E45-A09B-84788A8B9A7F} Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747) Language: English (Regional Setting: English) System Manufacturer: LENOVO System Model: 80E3 BIOS: A2CN40WW(V2.08) Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics (4 CPUs), ~1.8GHz Memory: 4096MB RAM Available OS Memory: 3544MB RAM Page File: 5406MB used, 4357MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCPMicrosoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.14393.0000 64bit Unicode DxDiag Previously: Crashed in DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information
------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: The file xspltspk.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. Input Tab: No problems found.
--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)
---------------Display Devices--------------- Card name: AMD Radeon(TM) R4 Graphics Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x9851) DAC type: Internal DAC(400MHz) Device Type: Full Device Device Key: Enum\PCI\VEN_1002&amp;DEV_9851&amp;SUBSYS_380117AA&amp;REV_00 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No ProblemDriver Problem Code: Unknown Display Memory: 2269 MB Dedicated Memory: 497 MB Shared Memory: 1772 MB Current Mode: 1366 x 768 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: LGD0468 Native Mode: 1366 x 768(p) (60.005Hz) Output Type: Internal Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dllDriver File Version: 8.17.0010.1404 (English) Driver Version: 15.201.1101.0 DDI Version: 12 Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.0Graphics Preemption: DMA Compute Preemption: DMA Miracast: SupportedHybrid Graphics GPU: Not Supported Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 6/08/2015 10:00:00 AM, 1472992 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: {D7B71EE2-DB11-11CF-6671-0B18BEC2C535} Vendor ID: 0x1002 Device ID: 0x9851 SubSys ID: 0x380117AA Revision ID: 0x0000 Driver Strong Name: oem13.inf:cb0ae41442683854:ati2mtag_MullinsPA_Mobile:15.201.1101.0😛ci\ven_1002&amp;dev_9851&amp;subsys_380117aa&amp;rev_00 Rank Of Driver: 00D10000 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C  DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT  Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY  {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported
-------------Sound Devices------------- Description: Speakers (Conexant SmartAudio HD) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&amp;VEN_14F1&amp;DEV_510F&amp;SUBSYS_17AA3805&amp;REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: CHDRT64.sys Driver Version: 8.66.0004.0000 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 13/05/2015 12:00:00 AM, 1535680 bytes Other Files:  Driver Provider: Conexant HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No
Description: Speakers (XSplit Stream Audio Renderer) Default Sound Playback: No Default Voice Playback: No Hardware ID: *XSplitDummy Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: xspltspk.sys Driver Version: 1.00.0000.0002 (English) Driver Attributes: Final Retail WHQL Logo'd: No Date and Size: 26/06/2014 12:00:00 AM, 26200 bytes Other Files:  Driver Provider: SplitmediaLabs HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No
---------------------Sound Capture Devices--------------------- Description: Microphone (Conexant SmartAudio HD) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: CHDRT64.sys Driver Version: 8.66.0004.0000 (English) Driver Attributes: Final Retail Date and Size: 3/10/2015 16:04:58, 1535680 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF
---------------------Video Capture DevicesNumber of Devices: 1--------------------- FriendlyName: Lenovo EasyCamera Location: Front SymbolicLink: \?\usb#vid_0c45&amp;pid_6513&amp;mi_00#7&amp;3548e522&amp;0&amp;0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global Manufacturer: Lite-On HardwareID: USB\VID_0C45&amp;PID_6513&amp;REV_0012&amp;MI_00,USB\VID_0C45&amp;PID_6513&amp;MI_00 DriverDesc: Lenovo EasyCamera DriverProvider: Sonix DriverVersion: 6.0.1325.4 DriverDateEnglish: 6/25/2015 00:00:00 DriverDateLocalized: 25/06/2015 12:00:00 AM Service: SNP2UVC Class: Image DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF} ProblemCode: No Problem BusReportedDeviceDesc: Lenovo EasyCamera Parent: USB\VID_0C45&amp;PID_6513\6&amp;34ad1fd0&amp;0&amp;2 DriverProblemDesc: n/a UpperFilters: n/a LowerFilters: n/a Stack: \Driver\ksthunk,\Driver\SNP2UVC,\Driver\ACPI,\Driver\usbccgp ContainerCategory: Imaging
-------------------DirectInput Devices------------------- Device Name: Mouse Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a
Device Name: Keyboard Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a
Device Name: UMDF HID minidriver Device Attached: 1 Controller ID: 0x0Vendor/Product ID: 0xBEEF, 0xFEED FF Driver: n/a
Poll w/ Interrupt: No
-----------USB Devices-----------+ USB Root Hub (xHCI)| Vendor/Product ID: 0x1022, 0x7814| Matching Device ID: USB\ROOT_HUB30| Service: USBHUB3| Driver: USBHUB3.SYS, 7/16/2016 21:41:55, 535904 bytes| +-+ USB Input Device| | Vendor/Product ID: 0x258A, 0x1005| | Location: Port_#0003.Hub_#0003| | Matching Device ID: USB\Class_03&amp;SubClass_01| | Service: HidUsb| | Driver: hidusb.sys, 8/6/2016 13:47:49, 38400 bytes| | Driver: hidclass.sys, 10/15/2016 13:55:50, 156672 bytes| | Driver: hidparse.sys, 8/6/2016 13:46:37, 40960 bytes| | | +-+ HID-compliant mouse| | | Vendor/Product ID: 0x258A, 0x1005| | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE| | | Service: mouhid| | | Driver: mouhid.sys, 7/16/2016 21:41:54, 32256 bytes| | | Driver: mouclass.sys, 7/16/2016 21:41:54, 59232 bytes
----------------Gameport Devices----------------
------------PS/2 Devices------------+ Standard PS/2 Keyboard| Matching Device ID: *PNP0303| Service: i8042prt| Driver: i8042prt.sys, 7/16/2016 21:41:54, 114176 bytes| Driver: kbdclass.sys, 7/16/2016 21:41:54, 62304 bytes| + Synaptics Pointing Device| Matching Device ID: acpi\syn2b3e| Upper Filters: SynTP| Service: i8042prt| Driver: SynTP.sys, 10/26/2016 20:53:14, 642152 bytes| Driver: Smb_driver_Intel_Aux.sys, 10/26/2016 20:47:34, 51304 bytes| Driver: Smb_driver_AMDASF_Aux.sys, 10/26/2016 20:47:34, 50792 bytes| Driver: SynHidI2C_Aux.sys, 10/26/2016 20:52:56, 98408 bytes| Driver: SynTPAPI.dll, 10/26/2016 20:53:18, 287336 bytes| Driver: SynCOM.dll, 10/26/2016 20:47:34, 780904 bytes| Driver: SynTPRes.dll, 10/26/2016 20:54:28, 19247208 bytes| Driver: SynTPCpl.dll, 10/26/2016 20:47:34, 3987048 bytes| Driver: SynCntxt.rtf, 10/26/2016 20:23:10, 12733599 bytes| Driver: SynZMetr.exe, 10/26/2016 20:54:40, 1896552 bytes| Driver: SynMood.exe, 10/26/2016 20:53:12, 1920104 bytes| Driver: SynTPEnh.exe, 10/26/2016 20:47:36, 4222568 bytes| Driver: Tutorial.exe, 10/26/2016 20:47:36, 1907816 bytes| Driver: InstNT.exe, 10/26/2016 20:47:34, 339560 bytes| Driver: SynISDLL.dll, 10/26/2016 20:53:00, 283240 bytes| Driver: SynUnst.ini, 10/26/2016 20:23:28, 1169973 bytes| Driver: SynRemoveUserSettings.dat, 7/9/2015 21:40:20, 1315 bytes| Driver: SynTPHelper.exe, 10/26/2016 20:47:34, 218728 bytes| Driver: SynTPEnhService.exe, 10/26/2016 20:47:34, 260200 bytes| Driver: Syn3FHSlide.wmv, 6/25/2015 17:37:40, 243720 bytes| Driver: Syn3FHSlideNB.wmv, 6/25/2015 17:37:40, 202757 bytes| Driver: Syn3FTapActionCenter.wmv, 6/25/2015 17:37:40, 108227 bytes| Driver: Syn3FTapActionCenterNB.wmv, 6/25/2015 17:37:40, 105076 bytes| Driver: Syn3FTapCortana.wmv, 6/25/2015 17:37:40, 111378 bytes| Driver: Syn3FTapCortanaNB.wmv, 6/25/2015 17:37:40, 108227 bytes| Driver: Syn4FTapActionCenter.wmv, 7/1/2015 03:41:54, 111378 bytes| Driver: Syn4FTapActionCenterNB.wmv, 7/1/2015 03:41:54, 108227 bytes| Driver: Syn4FTapCortana.wmv, 6/30/2015 11:35:22, 114529 bytes| Driver: Syn4FTapCortanaNB.wmv, 6/30/2015 11:35:22, 111378 bytes| Driver: Syn3FClickActionCenterNB.wmv, 6/30/2015 12:13:54, 139737 bytes| Driver: Syn3FClickCortanaNB.wmv, 6/30/2015 12:13:54, 149190 bytes| Driver: Syn4FClickActionCenterNB.wmv, 6/30/2015 12:13:54, 158643 bytes| Driver: Syn4FClickCortanaNB.wmv, 6/30/2015 12:13:54, 164945 bytes| Driver: Syn3FVSlide.wmv, 10/26/2016 20:23:08, 395018 bytes| Driver: Syn3FVSlideNB.wmv, 10/26/2016 20:23:08, 363508 bytes| Driver: dpinst.exe, 10/26/2016 20:52:34, 1065576 bytes| Driver: SynSmbDrv.ini, 10/26/2016 20:23:16, 6091 bytes| Driver: SynHidI2C.ini, 10/26/2016 20:23:14, 3202 bytes| Driver: SynPalmOnPad.mpg, 3/16/2009 11:44:00, 484954 bytes| Driver: SynThreeFingerHFlick.mpg, 4/23/2009 12:05:18, 428033 bytes| Driver: Syn4FFlickUpDownAlt_Unified.wmv, 10/26/2016 20:23:10, 391755 bytes| Driver: SynButtons_Unified.wmv, 10/26/2016 20:23:10, 265581 bytes| Driver: SynLinearScrollingNB_Unified.wmv, 10/26/2016 20:23:14, 255726 bytes| Driver: SynLinearHScrollingNB_Unified.wmv, 10/26/2016 20:23:14, 383601 bytes| Driver: SynChiralScrollingNB_Unified.wmv, 10/26/2016 20:23:10, 855010 bytes| Driver: SynCoastingScrollingNB_Unified.wmv, 10/26/2016 20:23:14, 531700 bytes| Driver: SynEdgeMotionNB_Unified.wmv, 10/26/2016 20:23:14, 508054 bytes| Driver: SynChiralRotateNB_Unified.wmv, 10/26/2016 20:23:10, 456778 bytes| Driver: SynTwistRotateNB_Unified.wmv, 10/26/2016 20:23:28, 529729 bytes| Driver: Syn3FingerHFlickNoVFlickNB_Unified.wmv, 10/26/2016 20:23:08, 525801 bytes| Driver: Syn3FingerVFlickNB_Unified.wmv, 10/26/2016 20:23:08, 573117 bytes| Driver: SynLinearVScroll.mpg, 9/3/2008 13:27:28, 518694 bytes| Driver: Syn2FingerTappingNB_Unified.wmv, 10/26/2016 20:23:08, 202608 bytes| Driver: Syn2FingerTapping.html, 6/25/2013 13:20:38, 3214 bytes| Driver: SynCombinationEdgePullsNB_Unified.wmv, 10/26/2016 20:23:14, 642557 bytes| Driver: SynCombinationEdgePullsNB_WithoutRightEx_Unified.wmv, 10/26/2016 20:23:14, 449796 bytes| Driver: SynTwistNB.wmv, 2/25/2013 19:48:48, 421177 bytes| Driver: SynTappingNB_Unified.wmv, 10/26/2016 20:23:18, 173188 bytes| Driver: SynTapHoldToDragNB_Unified.wmv, 10/26/2016 20:23:16, 164362 bytes| Driver: SynTapLockingDragNB_Unified.wmv, 10/26/2016 20:23:18, 260007 bytes| Driver: Syn2FingerRightClickNB_Unified.wmv, 10/26/2016 20:23:08, 207021 bytes| Driver: Syn2FingerScrollingNB_Unified.wmv, 10/26/2016 20:23:08, 239383 bytes| Driver: SynPinchZoomNB_Unified.wmv, 10/26/2016 20:23:16, 299724 bytes| Driver: Syn4FingerFlickLeftRightNB_Unified.wmv, 10/26/2016 20:23:10, 519868 bytes| Driver: Syn4FingerFlickAs3FingerFlick_Unified.wmv, 10/26/2016 20:23:10, 515946 bytes| Driver: Syn4FingerFlickAs3FingerFlickNB_Unified.wmv, 10/26/2016 20:23:10, 519868 bytes| Driver: SynSensitivityNB_Unified.wmv, 10/26/2016 20:23:16, 474809 bytes| Driver: SynPalmCheckNB_Unified.wmv, 10/26/2016 20:23:16, 342401 bytes| Driver: SynEdgeMotionDraggingNB_Unified.wmv, 10/26/2016 20:23:14, 277407 bytes| Driver: SynPivotRotate_Unified.wmv, 10/26/2016 20:23:16, 543552 bytes| Driver: SynCom.dll, 10/26/2016 20:47:34, 428648 bytes| Driver: mouclass.sys, 7/16/2016 21:41:54, 59232 bytes| Driver: i8042prt.sys, 7/16/2016 21:41:54, 114176 bytes| Driver: SynTPCo34-13.dll, 10/26/2016 20:53:20, 301672 bytes| Driver: WdfCoInstaller01011.dll, 10/26/2016 20:55:06, 1804696 bytes
------------------------Disk &amp; DVD/CD-ROM Drives------------------------ Drive: C: Free Space: 96.2 GBTotal Space: 906.9 GBFile System: NTFS Model: TOSHIBA MQ01ABD100
Drive: D: Free Space: 23.6 GBTotal Space: 25.6 GBFile System: NTFS Model: TOSHIBA MQ01ABD100
Drive: E: Model: HL-DT-ST DVDRAM GUC0N Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.14393.0000 (English), 7/16/2016 21:41:53, 173056 bytes
--------------

roberta591 · Answer

@coreykilcoyne The AMD A6-6310 APU is weak and the integrated R4 Graphics is also weak. The R4 Graphics is sharing 1772Mb of main memory. Maybe adding memory would help. The R4 Graphics is not in the game database this may or may not be causing issues as the game should still play. AMD has newer drivers and updating the drivers may help (a lot). The AMD APU graphics does not have "real" dedicated graphics as the video memory is borrowed from main memory which is DDR3 type which is slow. Your computer needs every help it can get. Update the AMD drivers and consider a memory bump and that may (and I stress may) help this game.

coreykilcoyne · Answer

How would i get around doing a memory bump?&nbsp;Thanks a lot! 🙂

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