@puzzlezaddictMacBook Pro 2020 13 inch.
1.4 GHz Quad Core Intel Core i5
8GB 2133 MHz LPDDR3
Intel Iris Plus Graphics 645 1536 MB
Also it was someone on the EA live chat. But I got no solutions then it unexpectedly ended. And whenever Ive contacted them the option always disappears after a week. Don’t know why.
@wilsmith1924 Not to disparage the help provided by EA customer support, but I know for a fact there hasn't been a documented issue with the Late Night pack in 64-bit. Again, it's possible that a feature of LN is the problem in your case, but the pack itself appears to be generally fine.
Contact options can be a bit strange, shifting depending on the categories you choose, your language and location, and the time of day. The current situation has only exacerbated that.
Your graphics chip is one of those that has trouble with the Pets expansion, and also sometimes with the lighting and tree detail graphics settings being higher than the minimum. That shouldn't cause a reliable crash at the same exact sim-time though, which is why I suspect it's something firing in-game that's causing the problems.
