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filleatomique's avatar
filleatomique
6 years ago

Sims 3 keeps crashing

Hi everyone!

Due to being stuck in the coronavirus lockdown, I installed The Sims 3 + expansion packs again via Origin a few days ago, after years of not playing. The first few days everything went smooth as butter, but since yesterday I keep experiencing random crashes. The game won't be slow or freeze up or anything, it will just quit itself. Poof, like that, usually in the buying/building mode when I'm just placing a chair or something. 

I've tried a lot of fixes that I came across online: I'm basically never running programs in the background, I've deleted all possible mods, everything is updated (patch 1.69.43.024017), I've tried playing in the window mode (aka not fullscreen), I've deleted my saves and started over fresh, but nothing is working. My laptop is relatively new. 


Could someone please help me out? It is absolutely possible that I've made some idiotic mistake as I'm no computer or gaming genius. I've added the DxDiag file. My expansion packs are Generations, World Adventures and Late night.

I would be so happy if someone could help me! Thank you in advance.

pc
technical issues

11 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    6 years ago

    @filleatomique   First thing I notice is low free space on the system device. Try freeing up space on this device. Random crashes can also be an overheating computer. Are you using the laptop on a hard surface? Over time dust accumulates on the cooling fan and does cool as good as when the laptop was new.

  • filleatomique's avatar
    filleatomique
    6 years ago

    @roberta591 Thank you so much for getting back to me! 


    I always use my laptop on hard surfaces. It doesn't feel hot. Space-wise: I have 44,1 GB left out of 237 GB. Is that not enough?

  • filleatomique's avatar
    filleatomique
    6 years ago

    @roberta591 No it keeps crashing as frequently, but I've noticed that I keep crashing in the building mode. I've used the crash log analyzer, but really not sure what is causing it. I've added a Sims 3 exception to DEP but that isn't helping either

  • roberta591's avatar
    roberta591
    Hero (Retired)
    6 years ago

    @filleatomique  A program ProductUpdater.exe is NOT a Windows core file. It seems to be generating errors. Do you have a utility program that checks for possible updates? It may have been installed with FreemakeVideoDownloader. As it is generating errors I would recommend removal.

  • filleatomique's avatar
    filleatomique
    6 years ago

    @roberta591 I've deleted Freemake and completely reinstalled Sims but it still crashes. How can I check whether other programs are annoying my Sims game? (thank you!!)

  • filleatomique's avatar
    filleatomique
    6 years ago

    @roberta591 

    Handtekening van probleem:
    P1: UpdateTool.exe
    P2: 0.0.0.0
    P3: 5e6fe78b
    P4: KERNELBASE.dll
    P5: 10.0.18362.752
    P6: 50555798
    P7: c0000005
    P8: 0011270d
    P9:
    P10:

    That UpdateTool.exe is still showing up. Is it something from Origin? Could it be my Intel updater thing?

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