Forum Discussion
puzzlezaddict
15 hours agoHero+
Kumpelbubble Did you ever remove or rename the Sims 3 user folder in Documents > Electronic Arts? If not, please do that now. This would remove, but not delete, your saves and other user data, which is the point of the test.
If that doesn't or didn't help, please provide a dxdiag (from within Windows, of course). Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.