Sims 3 launcher telling me I'm not logged in?
For a couple days now, I've been having a particular issue with my Sims 3 game launcher and have tried absolutely everything imaginable to fix the problem. I've spoken to several EA advisors, the spe...
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I've tried all of that now, but it still won't let me upload. I have no problem logging in and everything else both in game and in the launcher works perfectly fine, it just keeps saying I'm not logged in when trying to upload something to the exchange. I play from an iMac and only have sims 3 installed on this, no other computer. I didn't have this problem a few years back, but I somehow had two ea accounts and ea now blocked the user I was originally using for 9 years on the sims3.com. This new user is what isn't working and given that ea has stopped letting us email or chat them in my country I have no clue what to do. I'm going to try deleting the file from the launcher and uploading it again, I did have problems deleting it so it might just be the file that was wonky. Thanks for the help!
Hi, just wondering if you managed to fix the problem? I'm having that exact same issue myself - login appears to be completely fine, until I try and upload something. Any help would be much appreciated!!
@Jaime_Girl84 Sometimes the exchange stops functioning for a few hours or even a day. But if the issue is on your end, you can try clearing all of your browser caches. Be sure to uncheck the box to preserve data for favorites.
If that doesn't help, you can change your password (try using https://store.thesims3.com/ if you're having trouble) and then clear your caches again. The other thing you can do is look in Downloads inside your game folder—it's in Documents\Electronic Arts\The Sims 3\Downloads—and trash the file that's labeled [your email].bin. Then clear caches again and see if it changes anything.
