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shakira-teehee's avatar
shakira-teehee
New Novice
2 months ago

Sims 3 will not open

Hello! I am very frustrated and have searched a lot for solutions for all of these problems and nothing will work.

First, my launcher would crash every time I clicked on the download tab so I couldn't download anythig from the store (I don't use CC so I know it's not a problem with corrupted cc files or anything.) I then researched how to fix this and found in a thread on here that if you are signed in to your EA account, you can download everything on the home page in the sims game, where you choose a save to play. 

Then, my problem became that I would log into my account on the launcher and the info wouldn't show up, would just show a blank blue box even though the launcher acted as if it had accepted my login info. So I tried logging in on the actual game and got stuck in the "connecting" screen until I eventually had to force quit the game. I then researched how to fix this and it said to delete all sims 3 files in keychain access, so I did. It said you could log in on the main menu in the game, not on the launcher, so I clicked play in the launcher to try and do this.

Now, when I click the play button in the launcher, it immediately crashes and my game will not open at all. I am so frustrated and I have no clue what to do. Everytime I thought I fixed the problem, another problem would arise. 

I play on MacBook using the 64 bit sims 3 and I'm on the macOS Tahoe Version 26.1, which I just updated to cause sometimes sims 3 doesn't work on my computer if I need a software update. I have repaired the game via the EA app, I have taken out the sims 3 folder from my computer documents and relaunched the game (multiple times actually, before my game stopped launching) to see if a new file would fix the issue. I really just want to play the game, as I've been playing it for over 10 years and I enjoy it far more than Sims 4.

crashing
mac
never cc or mods
technical issues
the sims 3 store

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    shakira-teehee​  Bad custom content is a frequent cause of crashes, but it's not the only one.  Another common cause is having a mod that depends on other content, for example NRaas Cupcake requires the Store Bakery set to be present, and the NRaas MasterController Progression add-on requires both the base MC and StoryProgression mods.  If you do have MC Progression, or you have Cupcake and aren't sure whether the Bakery set is loading, remove the mod.

    If that doesn't help or isn't relevant, please rename or remove the Sims 3 folder in Documents > Electronic Arts.  When you open the launcher, a new folder will spawn with no content.  Don't add anything to it yet; just see whether you can play like this.  If it works, you can restore your old content, a little at a time.

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