Sims 3 launcher telling me I'm not logged in?
For a couple days now, I've been having a particular issue with my Sims 3 game launcher and have tried absolutely everything imaginable to fix the problem. I've spoken to several EA advisors, the spe...
Forum Discussion
@azimuth7 Try clearing your browser caches, and make sure to uncheck the box to preserve data for favorite sites. (This is the mac section, but if you happen to be using Windows, make sure to clear Internet Explorer's cache too. Even if you never use it, the store does for some purposes. This doesn't apply to macs, obviously.)
If that doesn't help, pull your entire TS3 game folder out of Documents and onto your desktop. When you launch the game again—no need to go farther than the Main Menu—a clean folder will spawn with no content. If you can login, and all the functions work, with the clean folder in place, you can move your saves and other content into the new folder from the old one. Here's a list of everything you'll find in your game folder, along with what the files are for:
Thank you for the reply. I have a Mac- I’ve never cleared my browser (Safari) cache. Is it in the standard settings menu?
@azimuth7 Here's a guide to clearing data on Safari:
https://kb.wisc.edu/page.php?id=45060
You can also clear your history by clicking on the History dropdown menu.
Posts merged by CM
After trying all that you recommended and it not working (by the way, I do appreciate your advice nonetheless), I tried deleting some of my previously installed content which was considerable. And it worked! In the past, if you had too many items in your studio (mine are mostly still photos), you would get a notice in the Sims 3 community. Now it just says that you're not logged in when you are.Thanks again and share this- myself I'm too off and on with the gaming community to readily provide advice.
Try deleting uploaded content from your Studio on the Sims 3 Community website. I had over 500 items in the media section of my studio. I deleted an one picture and the sim I wanted to share from the upload section of the Launcher loaded up no problem. What happened is that in the past, we used to get a message stating that you had too many items to upload any more, now it just gives the "Not Logged In" advisory. If you have pics you want to keep, just do a "Save As" to a folder on your computer so you'll have it. Then you can delete it from your Studio. Sims you've created can also be saved to a folder or thumb drive. I hope this helps-- it worked for me after trying puzzleaddict's suggestions had no result (God bless him, regardless).
Hey @fridasunde -- I think it's because of too many items in your studio, try deleting an item or two and see if it helps. It worked for me-
Hi @Jaime_Girl84,
Try deleting some of your existing studio content- after everything else failed, I deleted one of the 500+ pics in My Studio and lo, and behold, the new sim I wanted to share uploaded without an issue. Apparently the old “too much content “ message doesn’t pop up anymore when you have exceeded the limit. Now it just says that you’re not logged in when you really are. See my other replies for more details-
Hi @puzzlezaddict,
I found the solution- I had too many items in my studio. After trying all you suggested with no results, I tried deleting some of my previous items and the new sim I wanted to share uploaded with no issue.
Edit to update: i spoke too soon- after the one upload the problem came back. So I would probably have to follow your directions again in order to upload again.i have one of the later generation MacBooks with the Touch Bar, perhaps it has something to do with the OS. Don’t have it front of me at this time or I’d tell you-
- EA_Lanna
Community Manager
Hi @azimuth7, could you confirm for me if you've followed @puzzlezaddict's suggestion and:
- logged out of the Launcher,
- removed The Sims 3 folder from documents
- and then opened the Launcher before trying again?
