Forum Discussion

BakerLady7's avatar
10 years ago
Solved

Sims 3 Launcher "The website cannot display the page" issue

Origin updated today, and since it did, I haven't been able to log in on the Sims 3 game launcher (to download content from the store). Before the update it was working fine, now its not. I am logged in on the Sims 3 website and on Origin, perfectly fine, but can't log in on the launcher. Will I have to uninstall it and reinstall it? Note: I have tried a couple solutions, but nothing has worked so far.

  • roberta591's avatar
    roberta591
    10 years ago

    @privatename1 @BakerLady7 @littletonpace @aijada @EmileeAllene When EA restarts the web site the cookie becomes invalid. If the game can't use the stored cookie it gets confused. Sometimes the cookie will time out and delete but most of the time you need to go into IE and clear the browsing history or just reset the browser - either will work. You have to do this in IE not the browser you normally use. The game uses IE to communicate. Windows 10 default browser is Edge - that's not it. Windows 10 do a search for internet explorer and it will (should) find IE 11. Open it - go to options - clear browsing history. the launcher should work fine after that. If it happens again you'll have to clear the cookie again.

    hth

28 Replies

  • MyaaSim's avatar
    MyaaSim
    New Scout
    9 years ago

    Thank you so much for this advice!!! It worked perfectly for me and now I can download my store content! Fingers cross that they stick in my game, I've heard that is an issure for some people too. 

    Thanks again!!

  • aodoherty's avatar
    aodoherty
    Seasoned Ace
    8 years ago
    For me, I did everything except for reinstalling games but now I have only one option left which is DVD re-installation and staying at 1.67 patch.
  • Anonymous's avatar
    Anonymous
    8 years ago

    Yeah, you keep saying that but that is bullcrap-ola!

  • bgrovogel's avatar
    bgrovogel
    8 years ago
    Worked great for me, have to log in every time but it's working.
  • kalieolson's avatar
    kalieolson
    7 years ago

    Thankyou for this, I tried it and it worked right away, they really need to fix this problem