Sims 3 Launcher White With Red X
Please, for the love of plumbobs, can anyone help me? Will try almost anything at this point! I have been trying to fix this for days with no results and still have no idea what is causing it. I’m...
Forum Discussion
@SimsSeer I've never seen it either, so I'm kind of flying blind here. Just in case this is a weird instance of a connection issue, can you set your phone as a mobile hotspot (using data, not your home wifi) and connect your computer to that? The idea is to test a different network, just long enough to see whether the launcher loads. Please clear Edge's IE-mode data again before trying this.
If this doesn't help, try playing with your computer offline, just to see whether you get a different result. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If that doesn't help either, please post a dxdiag, for reference.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Thank you for looking into this! Tried hotspot, wifi, and offline, clearing IE cache in-between each. Nada.
It wasn't clear due to the photos I picked, but I can get the normal main screen, just with the same issues surrounding it.
@SimsSeer Your dxdiag shows a number of serious crashes of the graphics driver, so please do a clean uninstall and reinstall of the driver, which is more thorough than even clean-installing a new driver while updating. Here's how:
You can get a fresh copy of the current Nvidia driver here:
https://www.nvidia.com/download/driverResults.aspx/230594/en-us/
If your GPU is manually overclocked, please return it to stock settings as well, at least for now. A factory overclock is fine, just not anything above that.
Thank you for catching that. Completed the uninstall and reinstall of the driver. The gpu is factory overclocked, but nothing more. Haven't changed any display stuff since the driver reinstalled. Here is a new DxDiag. No change on the Sims 3 Launcher.
@SimsSeer Sorry for the late reply; I wanted to ask someone else for a second opinion on this. We're both wondering how you originally set your monitor to run at a 2840x2160 resolution (as shown in your first dxdiag) when it doesn't support anything higher than 1680x1050. How did you do that, and did it appear to work? It's also possible the monitor itself is damaged or otherwise not working properly, so do you have a different monitor you can test with, at least temporarily? Even a TV would work and probably already has an HDMI cable.
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