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Kiarah001's avatar
Kiarah001
4 years ago
Solved

Sims 3 launcher won't open

So basically, my laptop was wiped, so I redownloaded Sims 3 however every time I try to play it, it wont load at all; the launcher wont even show. I even tried to compress it in properties which did ...
pc
technical issues
Harleygirl62's avatar
Harleygirl62
2 years ago

Okay I can do that later today I am doing Christmas baking right now I would really appreciate your help and yes I do have my old computer with all the files on it also 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Harleygirl62  Okay, when you're ready, please provide a dxdiag from the computer that can't currently run Sims 3.  Hit Windows key-R, and a run box will appear in the lower-left corner of the screen.  Enter "dxdiag" without quotes in the box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply in this thread.

    When you want to post the dxdiag, make sure to choose Reply, not Quick Reply.  Click the Browse button next to the paper clip icon and below the text field, then choose your dxdiag.

    • Harleygirl62's avatar
      Harleygirl62
      2 years ago

      Sorry I've been busy with getting Christmas together here is the information you requested I hope it's right 

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        2 years ago

        @Harleygirl62  That's exactly the information I wanted, thanks.  Your dxdiag doesn't list any Sims 3 crashes, but it's possible that's because you haven't tried to play in a little while, and the newer errors have crowded out the old ones.  What I can see for sure is that you will need to apply one of the Alder Lake workarounds because you have an affected processor: Sims 3 won't start on this computer without a workaround.  It should run fine with help though.  Please see the accepted solution of this thread for more details:

        https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/td-p/11057820

        Apply the approach of your choice to TS3.exe, without the W, if you've installed it through the EA App (or Origin if it's an older install).  For a Steam install, or a disc install that doesn't require the EA App to launch, use TS3W.exe, with the W.

        I can also see that a component of AVG is crashing.  If you try an Alder Lake workaround and it doesn't help, please set exceptions for the game and for EADesktop.exe.  This guide was written with Sims 4 in mind, but the relevant settings are the same:

        https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html#avast

        If this doesn't help etiher, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

        Look for an error that happened at exactly the time of your most recent attempt to launch Sims 3, specifically after you've done the steps I listed.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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