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Barnesd83's avatar
Barnesd83
7 years ago
Solved

Sims 3 no longer recognizing graphics card after EA and Windows 10 update

Hello, I have been playing The Sims 3 with a new graphics card (NVIDIA GeForce GTX 760 (192-bit)) on my PC for over a year now with no problems.  However, after a recent update on Origin, my graphic ...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    7 years ago

    @Barnesd83  I'm glad to hear that the settings are working now.  The fact that your graphics look better overall do point to a problem with your previous driver, but that's what the clean uninstall is for.  The error message about your video card is normal—it just means that your options file was refreshed, as it would be after a driver install.  (The build number of the new driver doesn't match what options has listed, so it resets once and throws that error.)

    To get your card recognized, you'll need to edit both graphics cards and graphicsrules.  I'll send the instructions by PM because they're specific to your card, and I wouldn't want someone copying the edits for a different card and then wondering why they didn't work.

Barnesd83's avatar
Barnesd83
7 years ago

I installed the drivers minus GeForce Experience.  I tested out The Sims 3, and put the settings and quit.  I checked the DeviceConfig, unfortunately it still says [Found: 0, Matched: 0] ☹️ . 

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 years ago

@Barnesd83  The clean reinstall of the driver wasn't going to fix the issue of your card being unrecognized; this was for the issue of your graphics options constantly being reset, as well as some errors in your dxdiag.  Are your settings still reverting after every play session?  If so, please try a clean boot and see if you can make them stick.  Start the game, go to the Main Menu, change something obvious, quit, do not restart your computer, and launch the game again to see whether the change stays.

If the graphics settings are now working, I can help you get your card recognized.  Please copy the section of your deviceconfig between "Graphics Device Info" and "Options" into a post here.

If you're getting any crashes, please run another dxdiag for comparison.

  • Barnesd83's avatar
    Barnesd83
    7 years ago

    Yay!  Thank you so much!  Rebooting The Sims game did the job of getting the options to stick and not revert.  Not only that but the general appearance of the computer hues, lightings, and contrasts, looks considerably better as before the graphic card installation.  🙂

    The only thing is like you said with the card being unrecognized.  As soon did the reboot of The Sims 3 game it said...

    "Warning:  Unrecognized Video Card.  Your video card was not found in our database.  Your graphics settings have been set as high as possible, but you may wish to reduce them if you are experiencing poor performance."   I'll also go ahead and attach another dxdiag.

    Here is the Graphics Device Info:

    === Graphics device info ===
    Number: 0
    Name (driver): NVIDIA GeForce GTX 760 (192-bit)
    Name (database): NVIDIA GeForce GTX 760 (192-bit) [Found: 0, Matched: 0]
    Vendor: NVIDIA
    Chipset: Vendor: 10de, Device: 118e, Board: 84771043, Chipset: 00a1
    Driver: nvldumd.dll, Version: 26.21.14.3086, GUID: D7B71E3E-52CE-11CF-FD7F-79A41BC2D735
    Driver version: 3086
    Monitor: \\.\DISPLAY1
    Texture memory: 32MB <<OVERRIDE>>
    Vertex program: 3.0
    Pixel program: 3.0
    Hardware TnL: 1
    === Options ===

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      7 years ago

      @Barnesd83  I'm glad to hear that the settings are working now.  The fact that your graphics look better overall do point to a problem with your previous driver, but that's what the clean uninstall is for.  The error message about your video card is normal—it just means that your options file was refreshed, as it would be after a driver install.  (The build number of the new driver doesn't match what options has listed, so it resets once and throws that error.)

      To get your card recognized, you'll need to edit both graphics cards and graphicsrules.  I'll send the instructions by PM because they're specific to your card, and I wouldn't want someone copying the edits for a different card and then wondering why they didn't work.

      • Barnesd83's avatar
        Barnesd83
        7 years ago

        Thank you, thank you, thank you so much!  I can not thank you enough, LOL!   I will look out for your personal message.

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